Hotel Front Desk Agent

Prairie Meadows • Altoona, IA

8d • Onsite

About The Position

Are you gifted with the ability to make people happy and comfortable? Do you greet everyone with a warm smile and do you make great first impressions? Is getting to the root of a problem your specialty? We’re looking for you! As a Hotel Front Desk Agent, you’ll be an integral part of a successful Prairie Meadows experience and one of the first people our guests communicate with.

Requirements

• High school diploma or equivalent
• Must have hotel front desk, customer service, or similar work experience
• Excellent phone etiquette and customer service skills relating to both internal and external guests are required
• Proficiency with Microsoft Office Suite is required
• Must have strong organizational and multi-tasking skills with the ability to communicate effectively both verbally and in writing with persons of diverse backgrounds
• Must be able to tolerate standing and walking for long periods of time
• Ability to lift up to 50 lbs. and push a cart weighing up to 150 lbs. is required
• Must be able to stoop, bend, reach, twist and grip objects, have good finger movement, and differentiate colors

Nice To Haves

• Advanced computer skills are preferred
• Knowledge of Micros Opera property management system is a plus, but not necessary

Responsibilities

• Ensuring guests are promptly greeted and successfully checked in and checked out of hotel rooms
• Creating accurate reservations for individual guests and groups with room blocks
• Resolving guest concerns and implementing solutions
• Listening and understanding requests, issues, and situations from both guests and staff members
• Maintaining up-to-date knowledge of property amenities, area attractions, room locations, rates, promotions, and events

Benefits

• Get paid when you need it – daily, weekly or biweekly!

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED