Hotel Front Desk Agent

Choice Hotels International•San Diego, CA

3d•Onsite

About The Position

We are seeking a fast, fun, and friendly candidate for our full time Front Desk Agent role. Compensation range starts at $20.00 per hour, based upon experience and interview criteria, with health benefits and potential for growth into a Supervisor role. Our Front Desk Agents are an essential part of our customer service team. In addition to checking guests in and out of our hotel, you will help manage the overall guest experience while answering questions about the hotel and surrounding areas.

Requirements

Valid United States drivers license and clean driving record
Ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer focused environment
Self confidence
Strong computer skills
Reliable transportation
Opera PMS experience is a benefit but not a requirement
Strong verbal, written and interpersonal skills
Strong attention to detail
Commitment to exceptional service in any situation
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Nice To Haves

Opera PMS experience

Responsibilities

Greeting and engaging all guests while taking personal action to accommodate their individual needs
Creates an unending energetic environment for our guests and team members
Reviews all guest reservations and plans their accommodation accordingly
Processes financial transactions and arranges special billing needs when necessary
Keeps current on activities, events, and meetings occurring throughout the hotel and in the local area
Manages all guest concerns or requests diligently and without hesitation
Personally chauffeuring guests to and from various locations in the immediate area using the company van
Maintains an “Everyone Sells” vision while driving hotel revenues through upsell efforts
Communicates effectively with all hotel departments to guarantee a seamless guest experience
Prepares daily logs summarizing communications for management and other shifts
Responsible for answering and fielding all calls to the hotel, both internal and external
Maintains the confidentiality and respect of our patrons
Takes action to assist Supervisors, Managers, and Executive Team Members with additional tasks as needed
Driving guests to and from nearby offices with the Hotel Shuttle while following all state and company guidelines