Weekend Hotel Front Desk Agent, Sat & Sun 7A-3P

Sree Hotels•Columbia, SC

2d•$14 - $15

About The Position

The Hotel Front Desk Agent provides welcoming, attentive service to hotel guests and helps ensure a positive stay. The agent completes check-in and check-out procedures according to brand and company standards, responds to questions and requests, provides information about the hotel and local area, and addresses guest concerns. The role also includes promoting hotel services and loyalty programs, verifying payment information, and completing shift tasks and reports. The scheduled hours are Saturday and Sunday, 7 a.m. to 3 p.m.

Requirements

At least one year of experience working as a hotel front desk agent.
Competent computer skills, including Microsoft Word and Excel.
Strong organizational skills and attention to detail.
Friendly, customer-service-oriented approach.
Good interpersonal and problem-solving skills.
Availability to work weekends.
Ability to use a computer and standard office equipment, count currency, and perform basic arithmetic.
Ability to communicate in English by speaking, hearing, reading, and writing.
Ability to walk and stand for long periods and maintain a calm demeanor when handling customer issues.
Ability to work any hours or days of the week needed to meet business requirements.

Nice To Haves

Experience using a hotel reservation system such as Lightspeed, FOSSE, or OnQ.

Responsibilities

Greet guests and complete check-in, including verifying guest information and identity, confirming room rate and type, assigning rooms, coding electronic keys, acknowledging loyalty status, promoting marketing programs, and providing welcome and room-location information.
Greet guests and complete check-out, including confirming room rates and charges, verifying payment method, processing payment, and printing or emailing the folio.
Update guest profiles with preferences to support future stays.
Maintain knowledge of room categories, rates, packages, promotions, the local area, and other hotel information; answer guest questions and inquiries.
Use up-selling techniques to promote hotel services, facilities, and loyalty-program benefits.
Answer phones promptly using professional etiquette and offer assistance.
Respond to guest inquiries and requests promptly, in a friendly and efficient manner.
Listen to guest complaints, apologize and empathize, take prompt action to resolve issues, and escalate to a manager when necessary.
Complete designated start- and end-of-shift tasks and reports.
Inform customers about payment methods and verify credit card data.