Hotel Front Desk Agent / Guest Services - Residence Inn by Marriott - Vail, CO

Sunridge Hotel Group•Vail, CO

2d•Onsite

About The Position

The new Residence Inn in Vail, CO is looking to hire a Hotel Front Desk Agent / Guest Services to WOW our guests with hospitality from the moment they arrive until their departure. Do you like smiling, looking sharp, and making a good first impression on people? Are you customer service-oriented and friendly? Would you like to work with a great team of hardworking people? If so, please read on! ABOUT SUNRIDGE HOTEL GROUP Based in Mesa, AZ, Sunridge Hotel Group owns and operates a portfolio of upscale and upper-midscale hotels located in Arizona, New Mexico, Colorado, Utah, and California. Since the development of our first Marriott hotel in 1999, we have repeatedly received industry recognition including multiple awards from Marriott for "best opening," "guest satisfaction excellence," and "renovation excellence." We've also been awarded the prestigious Marriott "Partnership Circle" Award numerous times. Our continuous success is a direct result of our outstanding associates who have adopted the "spirit to serve" attitude and take pride in exceeding guest expectations. Fantastic pay and benefits are just a couple of the ways we say thank you to our incredible team members for the high-quality service they provide.

Requirements

At least one month of related experience or training
Love meeting new people and establishing good rapport.
Communicate effectively, both in writing and verbally.
Experience in the hospitality industry.
Ready to enjoy coming to work each day.

Nice To Haves

Smiling
Looking sharp
Making a good first impression on people
Customer service-oriented
Friendly
Work with a great team of hardworking people
Organized
Quick-thinking
Attention to detail
High level of integrity

Responsibilities

Provide amazing hospitality to make sure our guests feel at home.
Remain calm and tactful when helping challenging guests.
Check guests in and out.
Make reservations.
Take phone calls.
Answer guests' questions.
Solve problems.
Keep track of ever-changing information such as which rooms are available or need housekeeping.
Follow the hotel's night auditor checklist and ensure all tasks are complete (for night shift).
Run the end-of-day night audit reports in the property management system (PMS) (for night shift).
Make sure the front desk, lobby, and common areas are clean and organized.
Handle confidential information including guest records.
Be responsible for the cash drawer contents and financial transactions that occur during your shift.
Maintain accurate records including cash flows, registration cards, reservation cards, and property walks.
Ensure safety and security by making sure the front doors and swimming pool area gates are locked at the appropriate hour.