Hotel F&B Office Administrator - New York

Tao Group Hospitality•New York, NY

10h•$25 - $28•Hybrid

About The Position

Manages reservation book and executes the use of reservation system strategies. Oversight of Guest Success team functions to maximize and drive revenue performance at Tao Group Hospitality venues. Assists the needs of the F&B operations teams across the NY Hotels with menu design/updates, supplies inventories and ordering, and general assistance as needed.

Requirements

Minimum 2 years previous hospitality experience within a high-volume setting is preferred
High School Diploma Required or equivalent with an emphasis in hospitality and/or equivalent combination of education and experience in a related field
Proficient in Windows Microsoft Office, POS systems, Excel, Open Table, Resy, Tripleseat, Sevenrooms
Must have strong problem-solving skills
Excellent written and verbal communication skills required
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to sit and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the office
Must be able to push and lift up to 75 lbs.
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment

Responsibilities

Drives the standardization of reservations policies and practices across venues, where applicable
Attends and participates in BEO, Marketing, Guest Services meetings, as needed
Actively takes and processes reservations
Assists with incoming communication and answering guest questions.
Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
Implements cross-venue selling techniques
Regularly participates in local outreach programs to enhance our guest base and make lasting guest connections
Works closely with the Sales teams to properly allocate all private event bookings and drive event performance in branded locations
Assist in preparing & submitting expense reports
Assist in preparing new hire training binders
Oversees the updating and distributing of menu updates to operations teams and marketing/beverage
Create experiences and special reservations for the venues
Coordinate supply movement between hotel branded locations
Submit supply orders; distribute supplies once received
Interact with other executives and department heads for collaboration
Greet and assist internal and external clients and guests
Prepare various forms, letters, schedules, lists, reports and memos as instructed
Create and share BEO details for events
Assist and/ or complete additional tasks as assigned