Hotel Executive Housekeeper

Indus Hospitality Group, Inc•Town of Macedon, NY

3d•Onsite

About The Position

The Executive Housekeeper is responsible for overseeing all aspects of the housekeeping department to ensure the highest standards of cleanliness, organization, and guest satisfaction throughout the hotel. This leadership role involves managing housekeeping staff, scheduling, training, and conducting inspections of guest rooms and public areas. The Executive Housekeeper also handles inventory control, budgeting, and ensures compliance with safety, sanitation, and brand standards. Working closely with other departments, the Executive Housekeeper ensures seamless guest experience and a well-maintained environment.

Requirements

One to three years related experience and/or training; Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
The associate must be able to lift and/or move up to 50 pounds.
While performing the duties of this Job, the associate is frequently exposed to chemicals.
The associate is occasionally exposed to fumes or airborne particles and dust.
The noise level in the work environment is usually moderate.
The associate works in an environment open to the general public.

Responsibilities

Cleaning and maintaining guest rooms, ensuring a high standard of cleanliness, organization, and presentation. Duties include making beds, dusting, vacuuming, sanitizing bathrooms, restocking amenities, and reporting maintenance issues.
Following company procedures and safety guidelines to ensure a clean, comfortable, and welcoming environment for guests.
Directly supervising associates in the Housekeeping and Laundry departments; Assisting with interviewing, hiring and training associates; appraising performance; rewarding and disciplining associates.
Assigning associates their work assignments and inspecting work for conformance to prescribed standards of cleanliness ensuring corrections are made.
Inspecting rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment and making recommendations to management.
Ensuring effective departmental communication through logs, daily standup meetings and monthly department meetings.
Investigating complaints regarding housekeeping service and equipment and taking corrective action.
Attending staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Ensuring Safety Data Sheets are on file and current for all chemicals used.
Management of the Lost and Found program.
Performing a variety of administrative tasks including maintaining an accurate inventory of supplies, processing department payroll, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
Ensuring the cleanliness of the Housekeeping and Laundry departments and surrounding areas. This includes guest rooms, public spaces, lobby, stairwells, guest laundry, fitness room, business center, outside grounds and all storage rooms.
Accurately checking all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Reporting any deficiencies.
Maintaining the budget by ensuring labor, productivity, cleaning, laundry and guest room supplies do not exceed budgeted amounts.
Ensuring standard operating procedures are adhered to and followed.