Hotel Executive Housekeeper

McKibbon Hospitality • Charlotte, NC

3d • Onsite

About The Position

As a key member of the property leadership team, the Executive Housekeeper works closely with the Assistant General Manager and the General Manager to guide the total operations of the property’s Housekeeping team. Reporting to the Assistant General Manager, the Executive Housekeeper is responsible for maintaining the highest level of ethical leadership to lead the department to achieve its business goals while embodying McKibbon’s Guiding Principles. The Guest Service Manager is an OEM (Overtime Eligible Management) position. You will be responsible for assisting with the overall performance of the property’s Housekeeping department including (but not limited to) guest satisfaction, brand quality assurance, budget, and labor. Execute the training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service. Be responsible for maintaining compliance and staying up-to-date on new initiatives for the brand and company. Implement and train on all McKibbon procedures that relate to cost control and inventory management. Maintain positive relationships with associates to drive associate satisfaction. Monitor and ensure that safety and security standards are being maintained. You will support guest experience and satisfaction. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation. Must excel in high-pressure, fast-paced environments. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Requirements

• Previous housekeeping experience within a hotel
• 3 years’ minimum experience in a hotel manager/supervisor position (highly desired)
• Experience working with major brands like Marriot, Hilton, or Starwood (highly desired)
• Knowledge of local and state compliance laws
• The skills and experience to lead a team to consistently deliver exceptional guest service
• Excellent communication and problem-solving skills
• The ability to ensure that hotel policies and brand standards are followed
• Applicants must be at least 18 years of age, legally authorized to work in the United States, and able to successfully complete any required background screening as a condition of employment.

Nice To Haves

• 3 years’ minimum experience in a hotel manager/supervisor position
• Experience working with major brands like Marriot, Hilton, or Starwood

Responsibilities

• Assisting with the overall performance of the property’s Housekeeping department including guest satisfaction, brand quality assurance, budget, and labor.
• Execute the training of all associates as it relates to brand and company standards to maximize revenue and maintain superior service.
• Maintaining compliance and staying up-to-date on new initiatives for the brand and company.
• Implement and train on all McKibbon procedures that relate to cost control and inventory management.
• Maintain positive relationships with associates to drive associate satisfaction.
• Monitor and ensure that safety and security standards are being maintained.
• Support guest experience and satisfaction.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives
• 401K Savings Plan, 50% matching up to 10% of compensation
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed