HOTEL EXECUTIVE HOUSEKEEPER (Victor, NY)

INDUS HOTELS INC•Town of Victor, NY

5d•Onsite

About The Position

The Executive Housekeeper is responsible for overseeing all aspects of the housekeeping department to ensure the highest standards of cleanliness, organization, and guest satisfaction throughout the hotel. This leadership role involves managing housekeeping staff, scheduling, training, and conducting inspections of guest rooms and public areas. The Executive Housekeeper also handles inventory control, budgeting, and ensures compliance with safety, sanitation, and brand standards. Working closely with other departments, the Executive Housekeeper ensures seamless guest experience and a well-maintained environment.

Requirements

One to three years related experience and/or training
Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience

Responsibilities

Responsible for cleaning and maintaining guest rooms, ensuring a high standard of cleanliness, organization, and presentation. Duties include making beds, dusting, vacuuming, sanitizing bathrooms, restocking amenities, and reporting maintenance issues. Follows company procedures and safety guidelines to ensure a clean, comfortable, and welcoming environment for guests.
Directly supervise associates in the Housekeeping and Laundry departments; Asist with interviewing, hiring and training associates; appraising performance; rewarding and disciplining associates
Assign associates their work assignments and inspects work for conformance to prescribed standards of cleanliness ensuring corrections are made.
Inspect rooms, halls, and lobbies to determine need for repairs or replacement of furniture or equipment and make recommendations to management.
Ensure effective departmental communication through logs, daily standup meetings and monthly department meetings.
Investigate complaints regarding housekeeping service and equipment and take corrective action.
Attend staff meetings to discuss company policies and guest complaints, and to make recommendations to improve service and ensure more efficient operation.
Ensure Safety Data Sheets are on file and current for all chemicals used.
Management of the Lost and Found program.
Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing department payroll, monitoring service trends using Guest Satisfaction Survey results, and handling any accounting and purchasing functions.
Ensure the cleanliness of the Housekeeping and Laundry departments and surrounding areas. This includes guest rooms, public spaces, lobby, stairwells, guest laundry, fitness room, business center, outside grounds and all storage rooms.
Accurately check all fixtures, equipment and room conditions (television, radio, lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report any deficiencies.
Maintain the budget by ensuring labor, productivity, cleaning, laundry and guest room supplies do not exceed budgeted amounts.
Ensure standard operating procedures are adhered to and followed.