Hotel Clerk II

Boyd Gaming•Upper Merion Township, PA

4d•$17•Onsite

About The Position

Boyd Gaming Corporation is seeking a Hotel Clerk II to provide guests with a friendly and efficient check-in and check-out experience. This role involves selling rooms, resolving customer complaints, and managing various administrative tasks related to hotel operations. The ideal candidate will be detail-oriented, possess excellent customer service skills, and be able to work flexible shifts.

Requirements

High school diploma or equivalent
Minimum 6 months front desk experience
Ability to utilize basic office machines and telephone
Minimum typing speed 45 WPM
Ability to communicate with guests and staff in English
Knowledge of hotel key system
Must be able to work flexible shifts
Able to stand for long periods of time
Detail oriented and able to multitask
Ability to add, subtract, and audit accounts
Money handling experience and ability to operate electronic draft system
Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems
Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations

Nice To Haves

10-key experience a plus

Responsibilities

Provide guests with a friendly and efficient check-in and check-out experience.
Provide guests with general information regarding hotel, amenities, and special events.
Sell rooms utilizing excellent customer service skills and yield management.
Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
Complete all registration forms and computer input.
Retrieve and distribute room keys.
Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.
Communicate with Executive Hosts regarding hotel stays.
Utilize computer to run necessary reports.
Balance all transactions at the end of shift (audit out).
Operate manual procedures in the event of computer failure.
Other duties as assigned by management