Hotel Bellman, The Code

AvantStay • Austin, TX

5d • Onsite

About The Position

AvantStay is seeking a Bellman who is warm, professional, and passionate about creating a memorable guest experience from arrival to departure. As a key member of the front-of-house team, you’ll provide bell services—greeting guests, assisting with luggage and ensuring every guest enjoys a smooth, welcoming, and stress-free experience. This role is ideal for someone who enjoys fast-paced, guest-facing work and takes pride in providing exceptional service that reflects AvantStay’s brand standards.

Requirements

• Previous hospitality, valet, or customer service experience preferred.
• Excellent communication and interpersonal skills with a positive, guest-focused attitude.
• Professional appearance and demeanor with strong attention to detail.
• Reliability, flexibility, and willingness to work weekends and holidays.
• Must reside in the United States.
• Ability to lift, carry, and transport luggage/items up to 50 lbs.
• Comfortable standing, walking, and moving quickly for extended periods (up to 8 hours per shift).
• Ability to bend, stoop, reach, and safely push luggage carts.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to safely enter, exit, and operate guest vehicles.

Responsibilities

• Provide a warm, professional greeting to all guests upon arrival, creating a welcoming first impression.
• Assist guests with bicycle rentals, setup, and equipment needs.
• Assist guests with luggage and personal belongings, ensuring proper handling and delivery to guest rooms.
• Escort guests to their rooms, explaining hotel amenities, property features, and services.
• Keep valet and bell areas clean, organized and free of hazards.
• Support the front desk team to ensure seamless guest arrivals and departures.
• Provide directions, recommendations, and information about AvantStay properties and local attractions.
• Anticipate guest needs and proactively offer assistance to enhance their stay.
• Handle guest requests and concerns with professionalism and a guest-first attitude.
• Uphold AvantStay’s brand image and service standards at all times.

Benefits

• Competitive hourly pay ($16-17/hr plus tips)
• Medical, Dental & Vision insurance
• Discounted stays at AvantStay properties
• Career growth opportunities
• Supportive leadership and a collaborative team culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed