Bellman

Remington Hospitality • Anchorage, AK

5d • Onsite

About The Position

The Bellman is responsible for greeting guests, assisting with luggage, driving the hotel shuttle, and providing information about the hotel and local area. This role requires a strong work ethic, excellent customer service skills, and the ability to work flexible schedules including nights, weekends, and holidays. The Bellman will also suggest and promote hotel amenities to guests.

Requirements

• High work ethic and self-initiative
• Ability to work in high pressure situations
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns.
• Possess a valid state driver's license (or chauffeur's license if required)
• Safely drive guest vehicles and/or shuttle van.
• Have proof of safe driving record as indicated by Motor Vehicle Record.
• Enjoys working as and being part of a team that provides great experiences for our Guests!

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

• Greet all guests arriving and departing the hotel, hold the front doors as they enter and exit.
• Ensure guests feel welcome to the hotel, and provide excellent guest service.
• Carry baggage to the guest's room.
• Accurately tag and store luggage for guest as needed and maintain accurate records of incoming and outgoing luggage.
• Safely drive the hotel shuttle van.
• Have knowledge of the hotel property, hotel staff and hotel services, with hours of operation.
• Give clear and accurate directions to hotel facilities and rooms, as well as local area attractions.
• Suggest and "sell" the amenities of the hotel (i.e restaurant, lounge, spa, etc).
• Respond to request for bell services within 2 minutes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed