Hotel Assistant Manager (Overnight)

Kimpton Hotels & Restaurants•Sacramento, CA

7d•Onsite

About The Position

This role involves leading all hotel overnight operations, setting and maintaining a high level of guest service, and providing support, mentorship, and coaching to the team. The Assistant Manager will oversee front desk and F+B logbooks, communicate with desk agents, review arrivals, assess guest relocation needs, assist guests with services and requests, ensure adherence to key control policy, and be knowledgeable of fire and emergency procedures. The position also includes inspecting VIP arrival rooms, supervising the overnight team's duties, coaching and counseling employees, ensuring timely completion of essential duties, scheduling for all operational areas, and handling sick calls or tardiness. A key aspect of the role is meeting or exceeding service levels required by the Mystery Shopper Survey and guest comment card return ratios, as well as handling specialty guest overnight arrivals.

Requirements

2 years of management experience in hospitality or similar industry.
Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
Ability to read, write, and verbally communicate effectively and professionally.
Flexible schedule, able to work overnight, weekends, and holidays when needed.

Nice To Haves

Bachelor's degree is preferred.
Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

Lead all hotel overnight operations, set and maintain a high level of guest service.
Provide support, mentorship, and coaching to the team.
Review Front Desk and F+B logbooks for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary.
Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures.
Inspect VIP arrival rooms.
Supervise all duties performed by the overnight team.
Coach, and counsel employees when necessary, using the correct documentation and techniques.
Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure.
Schedule for all areas of operation in a timely manner.
Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found.
Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios.
Handle specialty guest overnight arrivals