Hotel Assistant Manager- Four Seasons Hotel Boston

Four Seasons Hotels and Resorts•Boston, MA

5d•$71,000 - $79,769•Onsite

About The Position

Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Directs staff that performs the following duties and will also perform these duties on own: welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

Warm, hospitable demeanor
Start with the heart

Nice To Haves

Experience in a similar role at Four Seasons Hotel Boston
Experience in a similar role worldwide with Four Seasons company

Responsibilities

Oversees the Front Desk operations
Acts as the manager on duty in the hotel when senior managers are not available
Directs staff that performs front desk duties
Welcomes and registers hotel guests
Explains accommodations
Establishes credit or method of payment
Checks guests out of the hotel
Prepares and explains guest bills
Responds to a wide variety of guest requests by accurately assessing guest needs and requests
Adds personal recommendations and touches to achieve maximum customer satisfaction
Complies with all Four Seasons’ policies