Hotel Assistant Housekeeping Manager $70,304 - $72,000 Annual

Commerce Casino•Commerce, CA

6h•Onsite

About The Position

To ensure staff of hotel housekeeping department cleans and maintains hotel guest rooms and hotel public space in accordance with client/guest expectations and Commerce Casino & Hotel standards of product and service.

Requirements

Minimum 2 years’ experience in hotel operations or other commensurate experience.
Degree in Business Management or equivalent combination of education and work experience.
A casino work permit from the Los Angeles County Sheriff’s Department.
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Knowledge of travel industry, current market trends and economic factors.
Extensive skill in development and delivery of sales presentations.
Ability to access, understand and accurately input information using a moderately complex computer system.
Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Ability to stand and move throughout the hotel property and continuously perform essential job functions including but not limited to lifting up to 12lbs.

Nice To Haves

The Hotel Assistant Housekeeping Manager is responsible for overseeing the hotel housekeeping department processes. Regarding the supervision of employees, however, this position is limited to making suggestions or recommendations regarding the staff to the Director of Hotel Operations, who holds a Key Employee or Officer License. The Director of Hotel Operations is the position that makes managerial decisions on behalf of Hotel Housekeeping department. The Hotel Assistant Housekeeping Manager understands and acknowledges he/she cannot take any action that would require a Key Employee license.

Responsibilities

Oversees staff of hotel room attendants, hotel housepersons, hotel laundry attendants and hotel room inspectors by conducting daily and monthly meetings, inspecting staff work and giving guidance so that deficiencies are corrected, and standards are met.
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline when appropriate.
Arrange staff work schedules, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and includes any purchased rooms, extra cleanup, cots, etc.
Maintains and reviews computerized records for budgeting and forecasting department expenses as well as inspection scores for housekeepers.
Communicate both verbally and in writing to provide clear directions to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.