Hotel Assistant Housekeeper

Kinseth Hospitality•Lincoln, NE

21h

About The Position

The Hotel Assistant Housekeeper assists in supervising hotel housekeeping personnel, cleans and inspects guestrooms and other hotel areas, and completes laundry as needed. The position helps maintain guest satisfaction, room readiness, cleanliness, supply levels, and compliance with KHC policies and property standards. When the Executive Housekeeper is absent, the Assistant Housekeeper assigns work and indirectly supervises housekeeping employees. The role also assists with staff training and development, housekeeping operations, and supervisory activities.

Requirements

Follow KHC policies and procedures, property-specific guidelines and standards, dress code, safety requirements, and performance standards.
Maintain a professional image and report to work as scheduled.
Meet the physical demands of the position, including standing, walking, handling or grasping, stooping, kneeling, crouching, bending or twisting, reaching, talking or hearing, smelling, pushing, pulling, and lifting.
Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Have close vision, distance vision, depth perception, and the ability to adjust focus.

Responsibilities

Clean hotel guestrooms, bathrooms, corridors, lobbies, and laundry as needed or assigned.
Assign work to housekeeping personnel when the Executive Housekeeper is absent.
Assist in training and developing personnel in housekeeping duties, safety, and KHC policies and procedures.
Communicate regularly with the Front Desk about room inventory status and update the front desk system as necessary or allowed.
Respond quickly to guest questions, concerns, or problems to support guest satisfaction.
Communicate needs for room supplies, furniture or room renovations or replacements, and room maintenance.
Examine carpets, drapes, and furniture for stains, damage, or wear.
Assist in planning carpet shampooing, mattress turning, and spring and fall extensive cleaning.
Check and count hotel linens and supplies.
Record inspection results and notify cleaning personnel of inadequacies.
Assist the Executive Housekeeper with proper storage and security of housekeeping room keys.
Assist with guest lost-and-found items.
Follow KHC handbook policies and property-specific guidelines and standards, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
When the Executive Housekeeper is absent, assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.