Hotel Assistant General Manager

McKibbon Hospitality • Charlottesville, VA

23h • Onsite

About The Position

As a key member of the property leadership team, the Assistant General Manager works closely with the General Manager to oversee and guide the total operations of the property. Reporting to the General Manager, the Assistant General Manager is responsible for maintaining the highest level of ethical leadership to lead the property to achieve its business goals while embodying McKibbon’s Guiding Principles. The Assistant General Manager is responsible for assisting with the overall performance of the property’s operations, including guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction. They will train associates on brand and company standards, supervise associates with positive engagement, and maintain compliance with brand and company initiatives. The role involves inspecting and overseeing safety, security, and service quality, working with corporate teams, and filling in where needed throughout the hotel operation. Responsibilities also include administrative accounting processes, reporting, cash management, attending meetings, overseeing day-to-day operations in the GM's absence, assisting with hiring and onboarding, conducting performance reviews, creating employee schedules, and documenting incidents.

Requirements

• Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired)
• The skills and experience to lead a team to consistently deliver exceptional guest service.
• The ability to implement McKibbon procedures as they relate to cost control and inventory management.
• Ability to ensure that hotel policies and brand standards are consistently followed.
• Ability to effectively interact with people of diverse socioeconomic cultural disability and ethnic backgrounds.
• Maintain a high level of professionalism, trust and responsibility.
• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.
• Sufficient communication and problem-solving skills both written and oral.
• The ability to develop the leadership qualities of all staff.
• The ability to maintain positive relationships with the management company, property owners, vendors and clients.
• Ability to work under pressure and handle multiple tasks.
• Must excel in high-pressure, fast-paced environments.
• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Responsibilities

• Assisting with the overall performance of the property’s operations, including guest satisfaction, brand quality assurance, budget, labor, and associate satisfaction.
• Train fellow associates as it relates to brand and company standards to maximize revenue and reinforce superior service culture.
• Supervising associates with positive engagement to deliver high level of service, guest satisfaction and associate retention.
• Maintaining compliance and remaining up to date on new initiatives for the brand and company.
• Inspect and oversee that safety and security standard service quality in all operations.
• Work closely with corporate teams in Human Resources, Accounting, Revenue Management, and Sales to ensure that property and company goals are achieved.
• Fill in where and when needed, in positions throughout the hotel operation.
• Responsible for completing administrative accounting processes and reporting and oversee that cash management policies are upheld.
• Attend and participate in weekly and monthly meetings at the hotel level and corporate level at the GM’s discretion.
• Oversee the day-to-day operations in the absence of the General Manager.
• Assist in hiring, training, and onboarding new employees.
• Conduct performance reviews and provide constructive feedback on your direct reports.
• Create employee schedules and ensure adequate staffing levels.
• Ensure proper documentation and reporting of guest and associate incidents or accidents.
• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives
• 401K Savings Plan, 50% matching up to 10% of compensation
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed