Hotel General Manager

Sage Hospitality•Pittsburgh, PA

2d•Onsite

About The Position

Sage Hospitality Group is seeking a General Manager for The Atterbury Hotel, Autograph Collection in Pittsburgh, PA. This historic hotel offers a unique experience where people, ideas, and adventures converge. As part of Sage Hospitality Group, the company is dedicated to creating excellence and enriching lives through genuine service and unforgettable experiences. They value independent thinkers, entrepreneurial spirits, risk-takers, and creative individuals, investing in their personal and professional growth.

Requirements

A four-year college degree or equivalent education/experience.
Previous experience as General Manager or Assistant General Manager at a similar size and type of hotel.
Previous experience as Department Head at the same facility.
Advanced knowledge of the hospitality and business management fields.
Considerable working knowledge of other major areas and the skill to integrate and communicate that information.
Ability to study, analyze, and interpret complex activities or information to improve practices or develop new approaches.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Highly developed communication skills to frequently negotiate, convince, sell, and influence other managerial personnel, hotel guests, and/or corporate clients.
Excellent speech and written skills.
Excellent literacy skills necessary for reports, policies, and procedures.
Vision ability in order to visually inspect hotel.
Mobility to walk through the front and the back of the hotel.
Physically able to regularly inspect all areas of the interior and exterior of the facility.

Nice To Haves

Climbing approximately 20-30 steps 10% of the week.

Responsibilities

Overall management responsibility for the operation of the hotel including profitability, guest service, product quality, and overall cleanliness and maintenance of the hotel property.
Operation of the hotel within the framework of approved annual budget, annual marketing plan, annual capital expenditure plan, annual wage plan, and all Company policies and procedures.
Lead the Executive Committee utilizing a participative style, coordinating departmental operations, and assisting in problem-solving to best serve the financial interests of the property.
Develop the annual operating budget, serving as an operating plan and defining required levels of achievement. Assure achievement of annual budget in revenues, costs, and profits through accounting diligence and expenditure controls.
Set written priorities and key objectives for each department head quarterly, including action plans and completion dates, and follow up to assure successful implementation.
Monthly forecasting of operating staff and cost expenditures, and business planning in line with forecasted sales and costs.
Monthly review of financial statements to correct problems, assure spending alignment, and plan for future business. Review and approve all expenses in "other expense" categories and regularly review major expenses.
Develop a high level of esprit de corps and loyalty to reduce turnover and increase employee morale. Communicate, counsel, and assist in staff development. Be visible and available to all hourly personnel.
Conduct performance appraisals and personal development plans for management staff. Identify substandard performance and outline improvement actions.
Assure the experience, knowledge, and ability of all hotel management meet job requirements.
Review controls and assure adherence at all times to protect the hotel's property/assets.
Review all wage and salary increases assuring compliance with wage scales and compensation philosophies.
Quarterly review of future bookings of room nights and banquet sales, early identification of weak periods, and implementing yield management practices.
Quarterly review of pricing, including cost increases and competitive pricing in room rates, restaurant, lounge, and banquet areas. Assure timely recommendation and implementation of price increases.
Regular personal inspection of guest rooms, public areas, back of house, and banquet function set-ups. Assure development of written lists of corrective actions.
Establish a friendly, courteous, service-oriented approach to guests through leadership and example. Establish and implement guest service standards for all departments.
Assure an ongoing program for regular repair and upkeep of the facility, landscape, and equipment by developing and implementing a preventive maintenance program.
Development of annual sales and marketing plan and monitor implementation of action steps.
Regular review of sales solicitation activities, room nights productivity, and group room rates sold by the sales department. Evaluate market mix and take action to position the hotel for increased business. Involvement in sales solicitation of key accounts.
Monitor the success of F&B promotion programs and take corrective actions as required. Monitor sales levels to reverse negative sales trends.
Maintain credit policies at Front Office, Sales, and Catering. Attend credit meetings and assist in developing action plans.
Regular review of Front Office results to maximize room revenue. Identify problem areas and initiate solutions.
Represent the hotel within the local community, positioning the hotel as a good corporate citizen.
Assure that all Company policies and procedures are fully implemented throughout the hotel.

Benefits

Eligible to participate in Sage bonus plan
Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more.
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.