Hotel Assistant General Manager
About The Position
The Assistant General Manager serves as the hotel's operational leader and strategic partner to the General Manager. Responsible for the day-to-day management of hotel operations, the Assistant General Manager ensures exceptional guest experiences, develops high-performing teams, drives financial performance, and maintains compliance with Marriott brand standards and Peachtree Group’s expectations. As a key member of the leadership team, the Assistant General Manager plays a critical role in recruiting, onboarding, training, operational setup, and launching the AC Hotel McKinney. This position serves as the General Manager's primary operational partner and assumes leadership responsibility in the General Manager's absence.
Requirements
- 3–5 years of progressive hotel leadership and Food & Beverage experience.
- Previous experience as a Director of Operations, Assistant General Manager, Operations Manager, or comparable leadership role.
- Demonstrated success leading multiple operational departments.
- Strong financial acumen including labor management, budgeting, forecasting, and P&L analysis.
Nice To Haves
- Bachelor’s degree in hospitality management, Business, or related field preferred.
- Marriott experience strongly preferred.
- Hotel opening experience preferred.
- Hospitality certifications (CHA, CHRM, CHSP) preferred.
Responsibilities
- Direct and oversee daily hotel operations, ensuring efficient execution across all departments.
- Lead Front Office, Housekeeping, Food & Beverage, and other operational areas as assigned.
- Ensure compliance with Marriott brand standards, Peachtree operating procedures, and safety requirements.
- Conduct regular property inspections and implement corrective action plans.
- Serve as Manager on Duty and provide leadership coverage as needed.
- Act on behalf of the General Manager during absences.
- Assist in all pre-opening activities including recruiting, hiring, onboarding, training, and operational readiness.
- Partner with the General Manager to establish departmental standards and service culture.
- Coordinate opening preparations, brand requirements, and operational processes.
- Recruit, train, coach, and develop associates and department leaders.
- Conduct performance evaluations and support career development initiatives.
- Foster a culture of accountability, teamwork, and engagement.
- Assist with succession planning and leadership development.
- Champion service excellence throughout the hotel.
- Monitor guest satisfaction metrics and online reputation scores.
- Resolve escalated guest concerns and implement service recovery strategies.
- Ensure all guest-facing areas meet AC Hotel brand standards.
- Assist the General Manager in achieving revenue, profitability, and expense management goals.
- Monitor labor productivity and departmental expenses.
- Participate in budgeting, forecasting, and financial reviews.
- Analyze operational reports and recommend performance improvements.
- Support inventory management and purchasing controls.
- Support hotel sales initiatives and local business development efforts.
- Represent the hotel within the local community and hospitality industry.
- Assist in developing relationships that drive hotel awareness and increase revenue opportunities.
Benefits
- medical, dental, vision, disability, and life insurance
- 401(k) retirement match
- Paid Holidays
- Paid Time Off
- Employee Assistance Program
- Fund
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What This Job Offers
Job Type
Full-time
Career Level
Manager
