Hotel Assistant General Manager
Tru by Hilton Port St. Lucie•Port Saint Lucie, FL
•Onsite
About The Position
The Assistant General Manager (AGM) will work closely with the General Manager to oversee daily operations, support team development, and deliver outstanding guest experiences. The AGM will be a key leader in ensuring the hotel meets brand standards, achieves financial goals, and maintains a welcoming environment for guests and staff. This role requires previous supervisory experience and knowledge of the Hilton PEP Operating System.
Requirements
- Previous supervisory/management experience
- Hilton PEP Operating System experience
- 3+ years of hotel management experience
- Strong leadership, communication, and problem-solving skills
- Ability to work under pressure and in a fast-paced environment
- Experience with budgeting, financial management, and inventory control
- Familiarity with hotel systems (Opera, OnQ, etc.)
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry up to 25 lbs
- Must be able to perform occasional physical tasks as needed
Nice To Haves
- Bachelor’s degree in Hospitality Management or related field
- AGM experience
Responsibilities
- Assist in supervising all hotel departments (Front Desk, Housekeeping, Maintenance, Food & Beverage)
- Train, coach, and motivate staff for peak performance
- Support hiring and recruitment efforts when needed
- Help create a positive and productive work culture
- Resolve guest issues and complaints with professionalism and care
- Monitor guest feedback and implement improvements
- Ensure the hotel maintains a welcoming, safe environment
- Assist with budget management and expense control
- Monitor inventory and supplies to prevent overstocking
- Ensure hotel cleanliness, maintenance, and brand compliance
- Maintain adherence to local, state, and federal regulations
- Support safety and security inspections
- Keep accurate operational records
- Help execute sales and marketing strategies
- Support promotions to increase occupancy and revenue
- Track market trends and suggest improvements
- Report operational updates to the General Manager
- Attend departmental meetings to stay aligned on goals
- Review reports to identify opportunities for improvement
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) Match
- Paid Time Off
- Hilton Travel Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
