Olympic Club Hotel AAM
About The Position
McMenamins Olympic Club is hiring for a Hotel Assistant Assistant Manager (AAM). McMenamins is a family-owned company in Oregon and Washington serving handcrafted beer, wine, cider, spirits, coffee, and pub fare. Our locations range from neighborhood pubs to historic hotels, emphasizing community, art, history, music, food, drink, and fun. We offer seasonal and long-term career opportunities and value Diversity, Equity, and Inclusion. The primary responsibilities of this position include assisting the Hotel Manager with all hotel operations, including daily activities related to the front desk, maintenance, and housekeeping departments. The AAM will be expected to perform the duties of other hotel non-management positions such as front desk, housekeeping, maintenance, and night audit. Duties include reservation management, supervision of staff, assisting with scheduling and payroll reporting, extensive communication with front desk employees, problem-solving for guest satisfaction, inventory, ordering supplies, training staff, enforcing policies, and maintaining customer relations. The AAM will also assist the Hotel Manager with staff supervisory duties like hiring, documentation, employee discipline, and ensuring fair treatment of hotel staff. The Hotel AM is accountable for the daily activity and inner workings of the front desk, maintenance, and housekeeping departments.
Requirements
- Prior hotel experience preferred
- Customer service experience
- Previous supervisory experience
- Knowledge and comfort with computers
- 18+ years of age
- Flexible schedule including days, evening, weekend and holiday availability
Responsibilities
- Assisting the Hotel Manager with all Hotel related operations
- Handling daily activity as it relates to the front desk, maintenance and housekeeping departments
- Performing the responsibilities of all other hotel non-management positions (front desk, housekeeping, maintenance, night audit, etc.)
- Reservation management
- Supervision of housekeeping, maintenance, and front desk employees
- Assisting the Hotel Manager with scheduling and reporting payroll
- Extensive communication with the front desk employees on any changes, errors or events on the property
- Solve problems to insure guest satisfaction
- Inventory
- Ordering supplies
- Training and breaking staff
- Enforcing and adhering to McMenamins and property policies and procedures
- Maintaining customer relations
- Help the Hotel Manager with staff supervisory duties such as, hiring, accurate documentation, employee discipline, and the fair treatment of the hotel staff
- Accountable for the daily activity and inner workings of the front desk, maintenance and housekeeping departments
Benefits
- $45 hotel rooms
- 40% off bottles of wine
- Access to concerts
- Happy Hour beverage pricing all day
- 40% off McMenamins apparel & spa services
- Shift food credits
- Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
- 401(K)plan with employer contribution to eligible employees
- Paid Time Off (PTO)
- Opportunities to work at other locations like our winery or concerts
- Belief in a work life balance
- Be part of a fun team and having a positive work environment
- Multiple career path opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
