Rock Creek Tavern AAM

McMenamins•Hillsboro, OR

2d•Onsite

About The Position

McMenamins Rock Creek Tavern is hiring for an Assistant-Assistant Manager (AAM). McMenamins is a family-owned company in Oregon and Washington serving handcrafted beer, wine, cider, spirits, and coffee alongside pub fare. Our locations range from neighborhood pubs to historic hotels, emphasizing community, art, history, music, food, drink, and fun. We offer seasonal and long-term career opportunities and value Diversity, Equity, and Inclusion. The primary responsibility of the AAM is to assist in all pub operations under the guidance of the Pub Manager. This role requires the ability to perform non-management responsibilities, including opening and closing duties. The AAM will often act as the host, oversee the smooth running of shifts, and maintain excellent customer relations. Duties include working seasonally outdoors and indoors, assigning sections to servers, serving guests, taking food and beverage orders, delivering products, collecting payment, cashiering, operating a point of sale system, setting up and breaking down service areas, regulating labor, overseeing side work, cleaning, and training staff. Administrative duties as assigned by the manager are also part of the role. The AAM must effectively handle personnel and customer service issues, provide appropriate service to meet customer needs and requests, and troubleshoot problems during shifts, reporting any issues to the Head Manager and District Manager. This position can be physically demanding and requires the ability to multitask in a fast-paced, deadline-oriented environment. The AAM must work well independently and as part of a team.

Requirements

Obtain and maintain current food handlers and OLCC/WA liquor license.
Must be 21+ years of age.
Available to work full-time with a flexible schedule including days, evenings, weekends, and holidays.
Excellent knowledge of wine, ales and spirits is required.

Nice To Haves

Previous supervisory experience is preferred but not required.

Responsibilities

Assist in all pub operations under the guidance and direction of the Pub Manager.
Perform the responsibilities of non-management positions.
Perform all opening and closing duties of the Pub.
Act as the host and oversee the smooth and effective running of the shift.
Work outside on a seasonal basis as well as indoors.
Maintain and provide excellent customer relations with all customers.
Assign sections to servers.
Serve guests and tables in assigned sections by taking food and beverage orders.
Deliver products in a timely manner.
Collect payment and perform cashiering.
Work on a point of sale computer system.
Set-up, maintain, and breakdown service and work areas so that they are well stocked and organized for efficient and safe service.
Regulate labor.
Oversee side work.
Perform cleaning duties.
Train staff.
Perform administrative duties as assigned by manager.
Effectively deal with personnel and customer service issues as they arise.
Provide appropriate service to the customer to meet their needs and requests whenever possible to assure customer satisfaction.
Help solve and troubleshoot any problems that come up during the course of a shift.
Report any issues to the Head Manager and District Manager.

Benefits

$45 hotel rooms
40% off bottles of wine
Access to concerts
Happy Hour beverage pricing all day
40% off McMenamins apparel & spa services
Shift food credits
Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
401(K)plan with employer contribution to eligible employees
Paid Time Off (PTO)
Opportunities to work at other locations like our winery or concerts
Belief in a work life balance
Be part of a fun team and having a positive work environment
Multiple career path opportunities