Hotel Administrator

WindRiver Lakefront & Golf Community•Gatlinburg, TN

18h•Onsite

About The Position

The Hotel Administrator at The Timber is a point of contact for guests throughout their stay, combining guest service responsibilities with low-volume drink service. The Timber is a boutique hotel in Gatlinburg, TN. This position is based in the cabin lounge right next to The Timber at Holly Branch, a 16-unit hotel. This position is responsible for welcoming guests and assisting with check-in, responding to guest requests and concerns in a timely manner. This position serves as an ambassador for the property and maintains an organized lounge. Beverage service at a low volume of business, and preparing and serving beverages in accordance with all alcohol service requirements.

Requirements

Must be 21 years of age or older to serve alcohol.
Must have a valid T.N. Alcohol Beverage Commission (TABC) certification or be able to obtain one.
Must have a valid Food Handler Permit or be able to obtain one.
Must have reliable transportation.
Must be able to stand and walk for extended periods.
Must be able to lift and carry up to 25 pounds.
Must be able to work a flexible schedule, including evenings, weekends, and holidays.
Must have excellent communication and interpersonal skills.
Must have strong customer service skills.
Must be able to work independently and as part of a team.
Must be able to maintain a professional appearance and demeanor.

Nice To Haves

Previous experience in hospitality or customer service.
Previous experience in a bar or lounge setting.
Knowledge of Point of Sale (POS) systems.

Responsibilities

Act as an ambassador for the hotel, creating a positive and welcoming environment for every guest and visitor.
Welcome arriving guests and assist with check-in and check-out procedures.
Respond to guest concerns promptly and courteously and follow through until the concern is resolved.
Respond to guest requests for amenities and deliver requested items to guest rooms in a timely manner.
Maintain working knowledge of property-specific information, including on-site events, lounge service hours, breakfast hours, and check-in and check-out times.
Answer phones, respond to guest inquiries, and direct calls appropriately.
Assist guests with directions, reservations, luggage, and general service requests.
Monitor the lobby, lounge, and common areas to ensure a positive guest experience.
Communicate housekeeping and maintenance issues to the Operations Manager to help facilitate a quick resolution.
Communicate and special accommodations to Guest Services in a timely manner to help facilitate guest needs and concerns.
Document guest requests, incidents, and follow-up items in accordance with property procedures.
Provide an end of shift report with any outstanding guest needs that need to be addressed.
Maintain the cleanliness, organization, and presentation of the lounge and adjoining common areas.
Serve alcoholic and non-alcoholic beverages in a low-volume lounge setting.
Enter beverage orders in the point-of-sale system; check guest IDs for legal drinking age.
Complete closing paperwork, cash handling, and follow opening/closing checklists.
Follow all alcohol service laws, safety standards, and company policies, including refusing service when appropriate.
Maintain professional appearance, behavior, posture, and hygiene.
Follow required uniform guidelines established.
Attend required staff, safety, and training meetings.
Perform other duties as assigned to support team and overall guest needs.