Hostperson - Saltgrass Steakhouse

Landry's, LLC.•Las Vegas, NV

About The Position

The Hostperson is responsible for making the first and last impression on restaurant guests and providing prompt, efficient, courteous, professional, and personalized service in keeping with Saltgrass Steakhouse’s brand standards and K.E.E.P. core values: Kindness, Engagement, Empathy, and Positivity. The role welcomes and seats guests, supports a smooth dining-room operation, maintains the host area and guest tables, and works collaboratively with employees and management to provide a superior guest experience. This is a tipped position.

Requirements

Health cards are required.
At least one year of experience in a high-volume, fast-paced restaurant is required.
Great people skills and a clean, well-groomed appearance; must be respectful of everyone.
Ability to carry heavy trays efficiently and securely.
Thorough knowledge of proper service and etiquette.
Technology savvy, including ability to use applicable seating systems.
Ability to read, write, speak, and understand English and communicate effectively in English with guests, employees, and management.
Basic mathematical skills, including adding, subtracting, multiplying, and dividing as relevant to the position.
Ability to read and understand policies and procedures.
Ability to complete standard forms and reports.
Minimum age requirement is 18.

Nice To Haves

Bachelor’s degree or related degree preferred.

Responsibilities

Welcome guests promptly, make eye contact, and use current Saltgrass greeting procedures to provide and request required information.
Provide friendly, professional service, including escorting guests, allowing guests the right of way, pulling out chairs, acknowledging special events, and using other courteous mannerisms.
Carry heavy trays efficiently and securely.
Arrange tables and chairs to accommodate guests’ needs.
Answer telephone calls using prescribed Saltgrass greetings and proper telephone etiquette.
Seat guests according to their special needs and at an appropriate pace; engage in friendly conversation, provide menus, explain the beverage menu, and thank guests for waiting when applicable.
Use applicable seating systems to maintain accurate wait times and guest information, seat guests in rotation, and communicate relevant information such as birthdays, anniversaries, and special requests to management and fellow employees.
Promote the bar as an option while guests wait for a dining-room table or as a full-service dining experience.
Maintain knowledge of food and beverage menus and plate specifications to support product quality and presentation, make recommendations, promote featured items, and ensure accurate order-taking and order placement.
Maintain guest tabletops and ensure tables and chairs are properly arranged and supplied with silverware rolls and other dining necessities.
Assist guests with requests during their dining experience.
Support smooth transitions between shifts and breaks and maintain floor plans to ensure continued guest service.
Follow the Saltgrass Pivot Point system, including its hot-food and cold-drink priorities, 360, room buddies, and other aspects.
Keep the restaurant stocked with rolled silverware and roll silverware as needed.
Work as a team by helping fellow employees and managers to provide the finest possible service.
Follow directions efficiently and positively, and remain courteous, respectful, positive, and professional.
Follow applicable policies and procedures, health requirements, and alcohol laws.
Keep the host area organized, sanitized, stocked to PAR guidelines, and free of debris, including on floors and in guests’ lines of sight.
Maintain uniform and appearance according to established guidelines.
Assist guests with questions about the Golden Nugget and the local area.
Communicate guest satisfaction, supply needs, and other restaurant areas needing attention to management.
Thank guests for choosing Saltgrass and invite them back.
Turn lost-and-found items over to a manager.
Perform other job duties as assigned.