Hostperson/Cashier

LBA Hospitality • Birmingham, AL

3d • Onsite

About The Position

The Hostperson/Cashier greets and welcomes guests, offers prompt and courteous service so the guests have an enjoyable experience, and provides point-of-sale service. This role requires a physical presence at the hotel and is not conducive of telecommuting or remote work. The associate must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. They must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted. Additionally, they must be able to stand for eight hours, bend, stretch, reach, see, hear, and communicate with other associates and/or guests. The position requires standing and walking for long periods of time while maintaining a friendly professional image. May be required to work any day/shift, including weekends.

Requirements

• Character traits of honesty and trustworthiness are essential.
• Must pass appropriate security clearances.
• One year experience in a food and beverage position.
• Prior cashier experience with chain food and retail outlet preferred.
• Knowledge of standards of operation as required by brand.
• Knowledge of area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Knowledge of daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
• Knowledge of the entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Friendly professional attitude is a daily expected characteristic.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
• Organization needed to assign stations, inform servers of responsibilities, processes room service orders, and keep restaurant in a clean, orderly and guest ready manner.
• Ability to multi-task, remain associate and guest service centric.
• Effectively communicate with guests and associates.
• Ability to solve guest issues with professionalism and maintain a hospitable attitude.
• Ability to market and promote to increase exposure and sales.
• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Nice To Haves

• Prior cashier experience with chain food and retail outlet preferred.

Responsibilities

• Greet and welcome guests, offering prompt and courteous service.
• Provide point-of-sale service.
• Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
• Close out shift by cleaning and restocking supplies for next day or shift.
• Maintain safety and security practices, have thorough knowledge of emergency procedures.
• Ensure guests are provided with the highest quality product and service.
• Ensure brand standard documentation is completed as required.
• Other duties as assigned, that the associate is capable of performing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed