Hostess

Jimmy's Seafood•Baltimore, MD

2d•Onsite

About The Position

The Hostess serves as the first point of contact for dine-in guests, welcoming them warmly and enthusiastically upon arrival. This role involves managing the flow of incoming guests, efficiently addressing their needs, and directing them as needed. The Hostess will utilize a table manager system to coordinate accurate seating, reservations, and wait times. Additionally, they will receive incoming calls, take reservations, and assist with answering guest questions in a friendly and courteous manner. Maintaining a clean and orderly hostess area, adhering to quality standards, and participating in the company's social media program by posting/sharing company fliers are also key responsibilities. Other work-related duties may be assigned as needed.

Requirements

Ability to work varied hours/days (including weekends and holidays)
Highly Motivated & Goal Driven
Confidence, Enthusiasm, Passion to Win
Excellent teamwork and customer service skills
Strong verbal communication and listening skills
Excellent organizational skills and attention to detail
Prioritization and time management skills
Ability to multitask well in a high-paced and at times stressful environment
Must be 18 years of age minimum
Experience in Hostess position or related experience Required
Experience in restaurant/ customer service environment Required
High School Diploma or equivalent preferred

Responsibilities

Serve as first point of contact for dine in guests
Welcome guests warmly and enthusiastically upon arrival
Manage flow of incoming guests, efficiently helping guests with needs and directing as needed
Utilize table manager system to coordinate accurate seating throughout the restaurant, reservations and wait times
Receive incoming calls, take reservations and assist with answering guest questions in a friendly, courteous manner
Maintain clean and orderly hostess area
Adhere to quality standards and restaurant rules and procedures
Actively participates in the company's social media program by posting/sharing company fliers to personal social media accounts, if available
Performs other work-related duties as assigned