Hostess/Host

Schulte Hospitality Group•Miami Beach, FL

20h•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Host to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package.

Requirements

Excellent guest service skills.
Excellent communication skills.
Ability to present self in a professional, pleasant, confident and well-groomed manner.
Skill in establishing and maintaining effective working relationships.
Ability to work effectively with coworkers, guests, management, and other departments.
Full knowledge and understanding of company and departmental rules, policies and procedures.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Comprehensive knowledge of pertinent Food and Beverage codes and regulations
Ability to maintain confidentiality of sensitive information.
Ability to read, write and communicate verbally in English
Ability to perform basic and intermediate math.
Ability to work flexible hours.
Working knowledge of POS systems
Constant contact with executives, department management applicants, coworkers and guests is necessary.
Requires prolonged standing and mobility.
Requires bending and reaching.
Requires transporting, pushing, pulling and maneuvering items weighing up to 50 lbs.
Requires eye/hand coordination.
Requires use of standard office equipment.
Requires basic math.
Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
Requires the ability to distinguish letters, numbers and symbols.
Communicate directly and telephonically with general public, management and read and write in English.
Ability to and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.

Nice To Haves

One (1) year experience in a high-volume or fine dining hospitality operation.

Responsibilities

Warmly and graciously greet all guests and seat them at tables or in waiting areas.
Open the front door/ assist with elevator for guests entering or leaving the restaurant when possible.
Manage and maximize the reservations seating software.
Problem solve any seating issues, dining room delays.
Maximize all walk-in business in order to keep a full, balanced, maximized dining room and lounge.
Provide guests with menus and inform them of their server’s name upon seating.
Record guest names and the number of people in party and provide guests with estimated waiting time when immediate seating is limited.
Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Locate waiting parties when tables become available.
Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Answer telephone calls and respond to inquiries or transfer calls.
Receive and record guests' dining reservations.
Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly, and customers' concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inform guests of establishment specialties and features.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Direct guests to coatrooms and waiting areas such as lounges.
Relay messages to management, chefs, servers and bussers as needed.
Thank guests as they leave and invite them to return.
Attend all scheduled employee meetings and offers suggestions for improvement.
Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.
Take and prepare to-go orders.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Assists other coworkers when needed
Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization, including maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards
Maintains communication with management, including checking out at the end of shift
Performs related work as requested

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!