Cut & Bourbon Hostess/Host

Loews Hotels & Co•Arlington, TX

11d•Onsite

About The Position

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Ability to control reservation book and accurately enter reservations
Ability to maintain guest history files and use information to enhance guest experience
Ability to assign work stations and pre-meal side work
Ability to inspect dining room and service areas for task completion
Ability to maintain guest records (arrival, cover count, seat assignment, turnover, availability)
Ability to inspect menus for cleanliness and acceptability
Ability to greet guests politely and professionally
Ability to determine guest needs and verify table availability
Ability to assign appropriate tables for seating
Ability to guide guests to tables
Ability to assist guests with seating and present menus
Ability to ensure removal of unnecessary place settings
Ability to notify servers of guest seating and communicate special needs
Ability to constantly inspect dining room appearance and assign corrections
Ability to monitor dining room activity and assist servers/assistants
Ability to assign post-meal side work
Ability to promote and apply teamwork skills
Ability to promptly and fully notify appropriate individuals of problems or unusual matters
Ability to be polite, friendly, and helpful to guests, management, and team members
Ability to execute emergency procedures
Ability to comply with safety regulations and procedures
Ability to attend hotel meetings and training sessions
Ability to maintain cleanliness and excellent condition of equipment and work area
Ability to comply with hotel standards, policies, and rules
Ability to recycle whenever possible
Ability to remain current with hotel information and changes
Ability to comply with hotel uniform and grooming standards

Responsibilities

Supervises restaurant activities in absence of Manager
Controls Reservation Book, accepts reservations and enters them accurately into the record
Maintains guest history files and uses information to enhance repeat guests experience
Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
Inspects menus to ensure cleanliness and acceptability
Greets guests in a polite professional manner
Determines guest needs, verifies table availability, assigns appropriate table for seating
Guides guests to appropriate table
Assists guests with seating, and presents menu
Ensures removal of unnecessary place settings at occupied tables
Notifies server of guest seating, and communicates any special needs or requests
Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards