Host (Elephant East)

Harwood Hospitality Group•Dallas, TX

About The Position

Hosts are expected to embody the hospitality, charm, and professionalism of our organization. Your role is to ensure that all guests are greeted promptly in a warm and courteous manner. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and drive to provide excellent customer service.

Requirements

Minimum of 2 years of experience in a high-volume, fast-paced restaurant strongly desired
Ability to speak English fluently and clearly for communication with others.
Availability to work nights, weekends & holidays.
Food Handlers & TABC - Required

Nice To Haves

Previous related experience is strongly preferred.
Sevenrooms or Open Table experience a plus

Responsibilities

Greet guests upon arrival, lead them to table, and provide menus.
Answer incoming calls and meet guests’ needs.
Create floor charts accordingly and assign servers their sections as requested by managers.
Maintain assigned areas clean.
Work with management to ensure each guest is happy and all requests are met.
Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
Assist the other bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
Must be able to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role.
Ensures a spotless service is delivered to all guests anytime, and that their needs and expectations are fulfilled to the highest level and down to the smallest details.
Ensure the unit is well maintained and that all equipment, materials, and utensils are always in perfect working condition. Arrange for maintenance and repair of equipment and other services. Reports any defect to the Restaurant Manager.
Proactively greet guests warmly and provide a pleasant and comfortable experience.
Takes orders from customers or staff when necessary.
Must be pleasant, hospitable, and attentive to guests always.
Must be knowledgeable of HHG information to assist guests at any time.
Relay any guest complaints/comments to Manager.
Engage guests in pleasant, comfortable, and appropriate conversation as dictated by the desire of the guest. These conversations should not affect the attentiveness or service to others.
Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.
Be available for any Restaurant mandatory meeting or training.
Reports immediately on any major product defect or any major guest issue and takes all necessary corrective actions.
Ensures smooth communication with all restaurant or hotel staff and leadership
Keeps current with trends in the restaurant industry.
Is always neatly dressed and groomed, and always behaves and speaks according to Hôtel Swexan, HHG Division, and Harwood International standards of excellence and image.
Treats all associates - in public and in private - with respect and consideration, regardless of their position or tasks.