PM Restaurant Host
About The Position
Nestled in Denver's vibrant RINo Art District. The Source Hotel is a modern retreat that seamlessly blends industrial character with contemporary elegance as part of a dynamic marketplace featuring artisanal dining, craft beverages, and curated retail. Our hotel offers guests an immersive experience that celebrates creativity, culture, and community. With thoughtfully designed spaces and an atmosphere of inspired hospitality. The Source Hotel is more than a place to stay; it's a destination to discover. We are looking for our next great team member to join our team. We are committed to providing you with: Highly competitive wages An exceptional benefit plan for eligible associates & your family members RSP/401K matching program for eligible associates Discounts with our Crescent managed properties in North America for you & your family member
Requirements
- Minimum of 1+ years’ experience in a similar role.
- Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
- Problem solving skills and bring conflict resolution to any anticipated or current matter
- Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
- Strong communication skills and ability to understand and follow written and verbal instructions
- Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Nice To Haves
- Bilingual or multilingual ability helpful.
Responsibilities
- Assist leadership by training, mentoring and influencing The Source Service Standards and steps of service required daily
- Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
- Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
- Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
- Punctuating all calls and interactions with friendliness, accuracy, and discretion
- Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
- Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
- Influence a fun and positive atmosphere by being approachable and professional
Benefits
- Highly competitive wages
- An exceptional benefit plan for eligible associates & your family members
- RSP/401K matching program for eligible associates
- Discounts with our Crescent managed properties in North America for you & your family member
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
