Host

The Cake Bake Shop Admin LLC • Carmel, IN

13h • $14 - $17 • Onsite

About The Position

Hosts are responsible for creating a welcoming first impression, managing guest flow, and supporting smooth dining room operations. This role serves as a key communication link between guests, servers, kitchen staff, and management to ensure a positive and efficient guest experience.

Requirements

• Prior experience in fine dining or upscale service strongly preferred.
• Excellent communication and customer service skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Professional appearance and adherence to company grooming standards.
• Accuracy when handling all technology systems (Toast, Open Table, etc…)
• Ability to stand, walk, and carry trays for extended periods.

Responsibilities

• Greet guests warmly upon arrival and provide menus.
• Seat guests at tables or waiting areas based on party size, reservations, accessibility needs, and dining room rotation.
• Assign patrons to tables in accordance with established rotation guidelines to ensure balanced server sections.
• Receive, record, and manage dining reservations accurately.
• Respond to guest inquiries as needed.
• Speak with guests to ensure satisfaction with service, respond to concerns or complaints, and provide assistance as appropriate.
• Maintain ongoing communication with kitchen staff, servers, and management to ensure dining details are handled properly.
• Inform guests of restaurant specialties, features, and offerings.
• Direct guests to coatrooms, restrooms, waiting areas, or lounges as needed.
• Take and prepare to-go orders when assigned, ensuring accuracy and proper guest communication.
• Operate the POS system or cash register as assigned to accept payments for food, beverages, or to-go orders.
• Assist other restaurant team members by serving food or beverages, bussing tables, or supporting service during peak periods.
• Inspect dining and serving areas to ensure cleanliness, organization, and proper setup.
• Inspect restrooms for cleanliness and availability of supplies and notify management of any issues.
• Maintain adequate supplies of menus, host stand materials, and guest-facing resources.
• Support opening and closing duties, including organizing the host stand and front-of-house areas.
• Assist with coordinating dining room activities to ensure prompt and courteous service.
• Communicate guest needs, service issues, or operational concerns to management promptly.
• Perform other reasonable duties as assigned to support restaurant operations and guest service.
• Maintain a professional appearance and demeanor at all times.
• Use clear, courteous, and brand-aligned communication with guests and coworkers.
• Adhere to all company policies, including attendance, conduct, cell phone usage, and safety standards.
• Work collaboratively with all departments to support a positive and efficient work environment.
• Accurately record all hours worked through the timekeeping system.
• Off-the-clock work is strictly prohibited.
• Manager approval is required for any shift extensions.
• Participate in an approved tip pool, subject to the Company’s tip pooling policy.
• Be paid overtime at the applicable regular rate, with the correct tip credit applied for straight-time hours as required by law.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed