Host
Pali Wine Co.•San Diego, CA
•Onsite
About The Position
As a Host at Cellar Hand, you are the first and last impression of our guest experience. You play a key role in creating a warm, welcoming atmosphere while ensuring smooth dining room flow and exceptional service from arrival to departure.
Requirements
- Must be at least 21 years of age
- Prior hosting or hospitality experience preferred
- Strong communication and guest service skills
- Ability to multitask and stay organized in a fast-paced environment
- Experience in managing reservations
- Familiarity with reservation platforms such as OpenTable and Tock preferred
- Positive attitude and team-oriented mindset
- Ability to work weekends, holidays, some evenings, and adapt to a flexible schedule
- Ability to walk, sit and stand for long periods of time.
Nice To Haves
- Familiarity with reservation platforms such as OpenTable and Tock preferred
Responsibilities
- Deliver a genuine and friendly welcome to every guest, setting the tone for an outstanding dining experience
- Manage guest flow by thoughtfully assigning tables based on rotation, reservations, and guest preferences
- Answer phones and respond promptly to guest inquiries, reservations, and voicemail messages with professionalism and positivity
- Communicate important guest information, feedback, and operational updates to management in a timely manner
- Maintain strong awareness of the dining room to support service efficiency and enhance guest satisfaction
- Assist with clearing, resetting, and preparing tables as needed to optimize seating availability
- Support team members and contribute to a collaborative, high-energy environment, staying productive during slower periods
- Complete all opening, closing, and side work duties accurately and on schedule
- Maintain cleanliness and organization of the host stand, entryway, and surrounding areas
- Ensure menus are clean, presentable, and adequately stocked; communicate supply needs to management
- Perform regular restroom checks and coordinate with utility staff to maintain cleanliness standards
- Uphold all safety, sanitation, and hygiene standards, including adherence to the company uniform policy
- Demonstrate knowledge of menu offerings, wine lists, and promotions to confidently assist guests
- Foster guest loyalty by recognizing returning guests and supporting the development of a VIP and regular clientele list
- Help maintain the overall ambiance and aesthetic that reflects the Cellar Hand brand
- Warmly thank guests and invite them to return, leaving a lasting positive impression
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
