Gatehouse | Philadelphia | Host
Menus and Venues•Philadelphia, PA
•Onsite
About The Position
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
Requirements
- 1+ year of hosting or customer service experience preferred.
- Confident communicator and calm under pressure.
- Familiarity with OpenTable or similar systems.
- Strong multitasking and organizational skills.
- Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
- Able to lift up to 50 lbs. and remain on your feet for extended periods.
Responsibilities
- Warmly and graciously greet all guests upon arrival
- Check coats or bags
- Answer phones, make reservations and take messages
- When immediate seating is limited, provide guests with estimated waiting time
- Take note of where guests are waiting and seat them when tables become available
- Maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
- Accommodate special seating requests for guests whenever possible
- Seat guests based on guest preferences and balancing of customer flow in service stations
- Relay guest notes to servers, kitchen and managers as needed
- Maintain supplies at the host stand according to restaurant checklist
- Print menus and beverage lists as needed
- Clean menus of food and stains
- Thank guests as they leave and invite them to return
- Process gift cards
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager
Benefits
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) with retirement savings plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
