Gatehouse | Philadelphia | Host
Urban Outfitters•Philadelphia, PA
•Onsite
About The Position
Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.
Requirements
- 1+ year of hosting or customer service experience preferred.
- Confident communicator and calm under pressure.
- Familiarity with OpenTable or similar systems.
- Strong multitasking and organizational skills.
- Flexible availability preferred- may include mornings, evenings, weekends, and select holidays.
- Able to lift up to 50 lbs. and remain on your feet for extended periods.
Responsibilities
- Warmly and graciously greet all guests upon arrival
- Check coats or bags
- Answer phones, make reservations and take messages
- When immediate seating is limited, provide guests with estimated waiting time
- Take note of where guests are waiting and seat them when tables become available
- Maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
- Accommodate special seating requests for guests whenever possible
- Seat guests based on guest preferences and balancing of customer flow in service stations
- Relay guest notes to servers, kitchen and managers as needed
- Maintain supplies at the host stand according to restaurant checklist
- Print menus and beverage lists as needed
- Clean menus of food and stains
- Thank guests as they leave and invite them to return
- Process gift cards
- Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager
Benefits
- Medical, dental, and vision insurance
- Paid Time Off (PTO)
- 401(k) with retirement savings plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
