AM Host
About The Position
The Host is responsible for managing the guest reservation / table management system, welcoming/greeting guests, escorting guests to their tables, and presenting menus. Hosts will also coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival / departure sequencing. The company believes in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at its core and a touch of magic in every detail, they create experiences that are authentic, elevated, and unforgettable.
Requirements
- Excellent communication and interpersonal skills
- Ability to stay positive and composed under pressure
- Strong organizational and multitasking abilities
- Basic math skills (for handling waitlists and seating rotations)
- Friendly, approachable, and professional demeanor
- Enthusiastic about creating a welcoming environment for guests
- Punctual, reliable, and well-groomed
- Team-oriented with a flexible, can-do attitude
- Ability to stand for extended periods
- Comfortable walking and moving around the dining area
- Ability to occasionally lift items up to 25 pounds (e.g., chairs)
Nice To Haves
- Previous customer service or hospitality experience preferred, but not required
- Experience handling reservations or guest seating systems is a plus
Responsibilities
- Take pride in being the first point of contact (in person and on the telephone) for the restaurant.
- Manage the table management / reservations system(s) to ensure restaurant optimization for experience and revenue.
- Review all external marketing materials (website, google, Yelp, Tripadvisor, etc.) to ensure correct menus, hours of operation, contact info, etc. are listed.
- Review all guest feedback and summarize for staff and management to review daily.
- Communicate reservation info (names, allergies, happenings, VIPs, etc.) to service staff, kitchen, and Managers.
- Manage guest flow into the restaurant by promoting bar patronage and never seating guests at a pace that doesn’t allow for proper servicing.
- All other duties as assigned.
Benefits
- Medical (with company contribution)
- Dental (with company contribution)
- Vision (with company contribution)
- Paid Time Off
- 401(k) (with company match)
- Sick Time
- Employee Dining Discounts
- Employee Marketplace Discounts
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
