Host - BOA Steakhouse

Innovative Dining Group•Manhattan Beach, CA

About The Position

COME JOIN OUR TEAM! Now Hiring a Part-time Host. Join the Innovative Dining Group Family. Our mission is to craft elevated dining experiences anchored in innovative cuisine, impeccable style, seductive ambiance, and first-class service. We are always looking for dedicated and hardworking team members who have a passion for hospitality. If this sounds like you, we’d love to hear from you. Get ready to embark on a culinary journey like no other at BOA Steakhouse Manhattan Beach. What You’ll Do: A Host’s duties primarily focus on ensuring that guests have a positive experience as soon as they walk through the door. Responsibilities include answering the phone, making reservations, greeting and seating guests, and answering questions about menu items and other general inquiries. Other specific hosting duties may include assisting management with administrative tasks and setting tables for guests. Your Key Responsibilities: Warmly and graciously greet all guests upon arrival and explain our restaurant concept Seat parties based on guest preferences and balance customer flow in server sections Upon seating, offer guests a menu and inform them of their server’s name When immediate seating is limited, record guest names and the number of people in the party Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests Accommodate special seating requests for guests whenever possible Maintain the cleanliness and organization of the host stand Inspect table for proper presentation and completeness Clean menus of food and stains Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye” Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure Embody and deliver on exceptional service and hospitality

Requirements

2 years of previous and relevant experience in a high-end, high-volume restaurant.
Ability to multi-task and work efficiently under pressure
Strong communication skills, both with guests and teammates
A positive, upbeat attitude with a strong work ethic
Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
Must be 18 years or older

Responsibilities

Warmly and graciously greet all guests upon arrival and explain our restaurant concept
Seat parties based on guest preferences and balance customer flow in server sections
Upon seating, offer guests a menu and inform them of their server’s name
When immediate seating is limited, record guest names and the number of people in the party
Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
Accommodate special seating requests for guests whenever possible
Maintain the cleanliness and organization of the host stand
Inspect table for proper presentation and completeness
Clean menus of food and stains
Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye”
Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
Embody and deliver on exceptional service and hospitality