Host

Duffy s Management•Cape Coral, FL

About The Position

The Host is responsible for providing every Duffy’s guest with a lasting first and last impression while controlling the restaurant’s flow. The role includes greeting and seating guests, managing table assignments and rotation, providing menus, handling telephone inquiries, entering takeout orders into the POS system, receiving reservations, and sharing information about restaurant specialties and features. The Host communicates with guests and restaurant staff to support satisfaction and ensure dining details and concerns are handled properly. The position also includes inspecting dining, serving, and restroom areas; assisting coworkers with serving food and beverages or bussing tables; and directing waiting guests to the bar. Strong MVP Program knowledge and a positive, professional approach to coworkers and customers are expected. The role requires availability for days, nights, weekends, and holidays, and includes standing and walking for extended periods and lifting up to 40 pounds.

Requirements

Strong MVP Program knowledge.
Dependability and reliability in fulfilling obligations.
Willingness to take on responsibilities and challenges.
Adaptability and flexibility in a varied workplace.
Ability to accept criticism and deal calmly and effectively with high-stress situations.
Attention to detail and thoroughness in completing work tasks.
Self-control and composure, including in difficult situations.
Honesty and ethical conduct.
Cooperation and a pleasant, good-natured attitude toward coworkers.
Sensitivity to others’ needs and feelings, and helpfulness on the job.
Preference and ability to work well with others.
Ability to stand and walk for long periods.
Ability to handle, control, grasp, move, assemble, or feel objects, tools, or controls using both hands and all fingers, and to repeat movements.
Ability to see near and distant details and distinguish colors, shades, and brightness.
Ability to understand another person’s speech and speak clearly.
Ability to support the body for long periods, keep the hand and arm steady while moving, coordinate multiple limbs, and bend, stretch, twist, or reach.
Ability to remain physically active for long periods without becoming tired or out of breath.
Ability to focus on one sound source, distinguish sounds, and react quickly using hands, fingers, or feet.
Ability to lift, push, pull, or carry heavy objects and use muscles for extended periods.
Ability to determine distances between objects and coordinate body movement while moving.
Ability to perform basic arithmetic quickly and correctly and to multitask while shifting attention between activities.
Ability to lift up to 40 pounds.
Availability to work days, nights, weekends, and holidays.

Responsibilities

Greet guests and seat them at tables or in waiting areas.
Assign guests to appropriate tables according to their needs and seating rotation.
Provide guests with menus.
Answer telephone calls, respond to inquiries, or transfer calls.
Accurately enter takeout orders into the POS system.
Speak with guests to check satisfaction, respond to complaints, or make conversation.
Coordinate with kitchen staff, management, serving staff, and customers to ensure dining details are handled properly and guest concerns are addressed.
Receive and record guest dining reservations.
Inspect dining and serving areas for cleanliness and proper setup.
Inform guests of establishment specialties and features.
Inspect restrooms for cleanliness and adequate supplies, and clean them when necessary.
Assist other restaurant workers by serving food and beverages or bussing tables.
Direct guests to the bar area while they wait for a table.
Maintain a positive and professional approach to coworkers and customers.