Host

AccorHotel•Miami Beach, FL

12d•Onsite

About The Position

Under the general guidance of the Head Host, the Host is responsible for managing the guest reception and seating process within the restaurant. The Host ensures a warm and professional welcome, maintains efficient seating flow, and supports the front-of-house team in delivering outstanding guest experiences. This role is key to upholding the restaurant’s hospitality standards and creating a positive first impression for every guest.

Requirements

High school diploma or equivalent education required
Previous experience in a customer service or hospitality role, preferably in an upscale or fast-paced dining environment.
Strong knowledge of front-of-house operations, including reservation management, guest seating, and customer service best practices.
Excellent verbal and written communication skills in English, with a friendly and professional demeanor.
Ability to multitask effectively and remain calm under pressure in a busy restaurant environment.
Highly observant and quick to respond to guest needs and operational challenges.
Physically able to stand or walk for a minimum of eight hours per shift.
Capable of twisting, reaching, bending, pushing, pulling, and carrying items as necessary to perform job duties.
Ability to push or lift objects weighing up to 20 lbs consistently, such as chairs, menus, or equipment.
Strong interpersonal skills with a team-oriented attitude and a commitment to providing exceptional guest experiences.
Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
All team members must maintain a neat, clean and well-groomed appearance.

Nice To Haves

Bachelor’s degree preferred.
Additional language ability preferred.

Responsibilities

Greet and welcome guests warmly and professionally upon arrival, creating a positive first impression and setting the tone for their dining experience.
Manage guest reservations, waitlists, and seating assignments efficiently to optimize table turnover and minimize wait times.
Coordinate closely with the front-of-house team, including servers and kitchen staff, to ensure smooth guest flow and timely seating.
Provide accurate and timely communication to guests regarding wait times, special requests, and seating availability.
Assist in training new hosts and support ongoing development by sharing best practices and company service standards.
Maintain cleanliness and organization of the host station and entrance area to ensure an inviting environment.
Monitor guest feedback related to seating and arrival experience and report any issues to management promptly.
Adhere strictly to health, safety, and restaurant policies and procedures to provide a safe environment for guests and staff.
Support team morale by fostering a collaborative and positive working environment.
Complete necessary daily reports and logs accurately and submit to management as required.
Assist with other front-of-house duties as assigned to ensure overall operational efficiency.
Perform various related tasks as needed in the spirit of providing exceptional guest service.
Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
Remain calm and alert, especially during emergency situations.
Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.