Host/Hostess - Blue Aster

Conrad Hotels and Resorts•Nashville, TN

11d

About The Position

The Blue Aster Host provides excellent customer service to restaurant guests and helps ensure their safety, comfort, and satisfaction. As the first person to greet and welcome guests, the host greets and seats guests, coordinates reservations, responds to inquiries, and helps deliver a professional, courteous experience. The role also supports restaurant activities, maintains a clean and organized environment, and addresses guest needs and concerns in a friendly, solution-oriented manner. The host assists with daily reservations and pre-seating assignments, answers the restaurant telephone, tracks supplies, and performs opening or closing duties according to shift assignment. The position may rotate to other Food & Beverage outlets as necessary and works closely with Blue Aster staff to support smooth operations. The role reports to the Food & Beverage Manager.

Requirements

Strong communication and interpersonal skills.
Ability to work in a fast-paced, team-oriented environment.
Must be able to work weekends, holidays, and flexible hours.
A positive, enthusiastic, and friendly attitude.
Ability to stand for long periods.
Ability to lift and carry light to moderate objects.
Ability to work outdoors in varying weather conditions.

Nice To Haves

Previous experience in customer service or hospitality is preferred.
Basic knowledge of food and beverage and cleanliness is a plus.

Responsibilities

Greet guests positively and warmly when they enter the venue, and bid them farewell while inviting them to return.
Anticipate guest needs and respond with a sense of urgency while maintaining a friendly, approachable, and helpful demeanor.
Respond promptly and professionally to guest inquiries and concerns, address complaints constructively, and handle requests in a timely manner.
Assist with inventory of Blue Aster supplies and notify supervisors when stock is running low.
Apply Conrad Nashville core values and property and department standards.
Perform other assigned duties, including following telephone etiquette and basic welcoming hospitality standards.
Oversee daily restaurant reservations and pre-seating assignments when necessary.
Answer the restaurant telephone courteously, quickly, and efficiently.
Manage allergens upon guest arrival, handwritten birthday cards, special requests, name usage, and recognition of returning guests.
Perform opening and closing duties based on shift assignment.
Rotate to other Food & Beverage outlets or venues as necessary.
Work closely with other Blue Aster staff to ensure smooth operations and a seamless guest experience.
Greet and seat guests, coordinate reservations, and respond to inquiries efficiently and professionally.