Host (Docent Steak)
About The Position
Docent Steak is a high-end steakhouse in Dallas, Texas, dedicated to showcasing the mastery of Harwood steaks, sushi, and an expertly curated wine selection. The restaurant aims to immerse guests in the rich heritage of the Samurai with its museum-quality collection. The Host role is expected to embody the hospitality, charm, and professionalism of the organization, ensuring all guests are greeted promptly in a warm and courteous manner. This individual must be pleasant, conscientious, and professional with excellent hospitality instincts and a drive to provide excellent customer service.
Requirements
- Minimum of 2 years of experience in a High-Volume, Luxury or Steakhouse preferred.
- Ability to speak English fluently and clearly for communication with others.
- Availability to work nights, weekends & holidays.
- Previous related experience is strongly preferred.
- Food Handlers & TABC - Required.
Nice To Haves
- Open Table experience a plus.
Responsibilities
- Greet guests upon arrival, lead them to table, and provide menus.
- Answer incoming calls and meet guests’ needs.
- Create floor charts accordingly and assign servers their sections as requested by managers.
- Work with management to ensure each guest is happy and all requests are met.
- Communicate with kitchen and restaurant staff to maintain the efficient flow of the restaurant.
- Relay messages regarding reservations/large parties to bussers, wait staff, kitchen staff, and food runners.
- Assist bartenders in monitoring and coordinating the day-to-day operations of the bar during each shift and ensure all FOH SOPs are duly followed and fully executed.
- Interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality.
- Be pleasant, hospitable, and attentive to guests always.
- Be knowledgeable of HHG information to assist guests at any time.
- Relay any guest complaints/comments to Manager.
- Ensure service is performed in a timely, efficient yet comfortable manner to maintain the proper pace of service.
- Maintain complete knowledge of and ensure staff's compliance with all departmental/HHG policies and procedures.
- Be available for any Restaurant mandatory meeting or training.
- Report immediately on any major product defect or any major guest issue and take all necessary corrective actions.
- Ensure smooth communication with all restaurant or hotel staff and leadership.
- Keep current with trends in the restaurant industry.
- Be neatly dressed and groomed, and always behave and speak according to HHG standards of excellence.
- Treat all associates - in public and in private - with respect and consideration, regardless of their position or tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
