Host

Conrads Crabs & Seafood•Nottingham, MD

8d•Onsite

About The Position

The Host is responsible for greeting and seating guests, managing reservations, and ensuring a welcoming and efficient dining environment. This role requires excellent communication skills, a friendly demeanor, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

Excellent interpersonal and communication skills.
Ability to handle high-pressure situations with a calm demeanor.
Strong organizational and multitasking abilities.
Professional appearance with a neat and clean uniform.
Flexible availability, including evenings and weekends.
Ability to stand and walk for extended periods.
Ability to lift and carry light objects.

Nice To Haves

Previous experience as a hostess or in a customer service role is preferred but not required.

Responsibilities

Greet guests warmly as they enter the restaurant.
Manage the waiting list and notify guests when their table is ready.
Escort guests to their tables and provide menus.
Take and manage reservations via phone, online platforms, or in-person.
Coordinate with the kitchen and servers to ensure timely seating for reserved tables.
Maintain an organized seating chart and update it as needed.
Monitor the dining area to ensure tables are cleaned and reset quickly.
Address guest inquiries and concerns in a polite and professional manner.
Provide information about the menu, specials, and restaurant policies.
Communicate effectively with kitchen staff, servers, and management to ensure smooth operations.
Relay special requests or concerns from guests to appropriate staff members.
Answer phone calls and handle basic inquiries.
Keep track of guest preferences and feedback.
Ensure that the dining area is clean and compliant with health and safety regulations.
Adhere to all restaurant policies and procedures.