Host

Canadian Hostelling Association • Lake Louise, AB

11h • Onsite

About The Position

HI Lake Louise offers an experience and memories that will last a lifetime. We provide subsidized housing (including FREE Wi-Fi), fun activities, a relaxed working environment, a free HI membership, and access to activities and rental equipment. We also offer free stays at HI Hostels and ACC huts. The mountains are calling, and you can experience this chapter with us.

Requirements

• A warm, welcoming personality with strong customer service skills
• Ability to stay calm and efficient during busy service periods
• Good communication and teamwork skills
• Strong organizational and multitasking abilities
• A positive attitude and willingness to help wherever needed
• Reliability and punctuality
• Comfort working in a team-focused, guest-first environment

Nice To Haves

• Previous experience in hospitality or customer service (an asset, not required)

Responsibilities

• Greeting guests warmly as they arrive and thanking them as they leave
• Managing walk-in seating flow and waitlist
• Seating guests efficiently while balancing table rotations and service needs
• Helping clear tables and set tables
• Providing information about hours and menu offerings
• Supporting the service team by communicating table status and guest needs
• Keeping the host stand and front-of-house area organized and presentable
• Handling guest concerns or directing issues to management when needed
• Maintaining a friendly, calm, and professional presence during busy periods
• Assisting with basic side duties such as menus, cleaning, and cutlery

Benefits

• Subsidized housing ($7.00 for a shared room)
• Free Wi-Fi
• Free HI membership
• Free stay at other HI properties and ACC huts
• Use of sauna and pool table, ping pong table at the hostel
• 40% off in Bill Peyto’s Café
• Gratuities
• Employee & Family Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed