Host - Greeter PT

Omni Hotels & Resorts • Irving, TX

21h • Onsite

About The Position

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs. The Host understands restaurant operations and seats our guests with a friendly demeanor, keeping their expectations and the operation's needs in mind.

Requirements

• Candidate must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant experience as a host in a fine-dining restaurant is strongly preferred.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Highly developed customer service skills; possessing a friendly, approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
• Candidate must be able to work in a fast-paced environment and handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet appearance standards and always maintain a high level of personal hygiene.
• Clear, concise written and verbal communication skills. The candidate must be comfortable speaking with guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include Payroll systems, Micros, and POS systems
• Serve Safe certified | Unexpired TIPs required.

Responsibilities

• Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host in accordance with the hotel's standard operating procedure, including but not limited to answering the phone, managing reservations and table assignments, greeting and seating guests, and explaining restaurant concepts.
• Perform all side work as assigned by management, including but not limited to organization of the restaurant's host stand and guest entrance, and menu cleanliness.
• Responsible for adhering to all proper trash procedures.
• Must retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of the restaurant and restaurant equipment.
• Responsible for maintaining all furniture, fixtures, and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Perform the proper steps of service when seating guests. Responsible for ensuring high-quality table sets prior to seating tables.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests accurately and promptly, ensuring a positive outcome and a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e., nearby entertainment, theaters, etc.
• Contribute to the restaurant's sanitation operations and the timing of service from the kitchen to the table. Ensures prompt delivery and quality control from point of departure to arrival.
• Responsible for attending daily stand-up meetings to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
• Executes all necessary instructions on Restaurant Event Orders.
• Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.
• Maintain a professional, neat, and organized appearance according to Omni Parker House standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed