Host - LoLo's - Phoenix
About The Position
LRW Concepts, LLC is looking for a friendly, welcoming, and guest‑focused Host to join our team at LoLo's in Phoenix. As the first and last point of contact for our guests, the Host plays a key role in setting the tone for the dining experience. This role is a great fit for individuals who enjoy creating a warm atmosphere, staying organized, and helping guests feel taken care of from the moment they arrive. LRW Concepts is an Arizona-based company specializing in restaurant management and operations, known for owning and operating acclaimed dining destinations that emphasize scratch-made cuisine, a dedicated team culture, and elevated guest experiences. As the parent company of Lo-Lo’s Chicken & Waffles, Monroe’s Hot Chicken, Brunch & Sip, and Warren’s Supper Club, LRW Concepts is dedicated to delivering exceptional quality, service, and experiences for both guests and employees. Lo-Lo’s Chicken & Waffles is a high-energy, down home southern style full serve restaurant that provides guests with hot, fresh, made to order southern comfort foods in a hometown environment full of flavors and soul satisfaction. Known for its tantalizing flavors and seasoning mixtures, Lo-Lo’s gives each guest the opportunity to enjoy southern friend chicken, crispy golden waffles, and amazing soul food in an environment that offers guests the opportunity to experience high quality dining in a full-service environment that speaks to all the comforts of southern cooking.
Requirements
- Previous host or customer service experience is a plus but not required
- Experience with POS systems and seating preferred not required
- Friendly, outgoing personality with a passion for hospitality
- Strong communication and multitasking skills
- Ability to stay calm, organized, and efficient during busy shifts
- Professional appearance and demeanor
- Ability to lift up to 50 lbs and be on your feet for extended periods
- Dependable, punctual, team-oriented, and eager to serve
- Flexible availability, including evenings, weekends, and holidays
- Understanding of health regulations and ability to enforce cleanliness standards
- Required certifications: Food Handler’s Certification
Responsibilities
- Greet guests warmly and create a positive first impression
- Manage waitlists and seating assignments efficiently
- Escort guests to tables and provide menus or relevant information
- Communicate wait times clearly and accurately
- Maintain a clean, organized, and welcoming host stand and lobby area
- Assist with answering phones, taking to‑go orders, and providing general guest support
- Refill water glasses and pre‑bus tables to support smooth and efficient service
- Oversee to‑go orders, ensuring accuracy, quality, and proper packaging
- Process to‑go payments promptly and correctly
- Coordinate with servers, bartenders, and kitchen staff to ensure smooth service flow
- Monitor dining room capacity and pacing to support efficient operations
- Handle guest concerns or requests with professionalism and care
- Support opening, running, and closing duties as assigned
Benefits
- Staff discounted meals
- Creative input into a growing, community-focused brand
- Potential for career growth as business expands
- Flexible Schedule
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401K (not matched)
- Paid time off
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
