Host

Burma•Oakland, CA

9d•Onsite

About The Position

Calling all foodies, the passionate, the inspired! At Burma Food Group, we are more than just a company - we are a family of passionate individuals who believe that food is a celebration, a source of discovery and a way to connect with culture. From our first restaurant Burma Superstar, we've grown into a thriving family of restaurants (Burma Love + Burma Bites), a retail line, and a non-profit organization and this is just the beginning. Together we are on a mission to bridge culture through food, and we want YOU to join us on our mission! Be a part of our story, what do you say? This role is more than just a HOST; it is an opportunity to be a part of a team that brings people together through food and culture. As a key part of the guest experience, you will help guide guests through a thoughtful dining journey, delivering genuine service and creating a positive, memorable experience. The HOST will be the first point of contact for our guest setting the tone for a warm and welcoming atmosphere and commitment to exceptional hospitality.

Requirements

6 + months prior experience as host preferred
Excellent verbal communication and positive interpersonal skills required
Strong customer service skills
Strong multitasking and organizational skills in a fast-paced environment
Ability to acquire a Food Handlers license, Sexual Harassment certification, RBS (alcohol) certification (before or within 2 + weeks of hiring)

Responsibilities

Warmly greet the guest in a timely, friendly and professional manner.
Thank guest on their way out to complete the guest experience
Work closely with servers and management to coordinate seating, maintaining optimal dining room flow and accommodate special requests
Provide guests with detailed information about the menu and offer recommendations based on guest performances
Set ambiance (music, lights and cleanliness) of the dining room for an enjoyable and memorable guest performance
Keep the Front-of-House (FOH) area organized, clean and inventing
Address and resolve guest customers promptly, escalating issues to management when necessary
Assist with updating reservation log, resetting tables and other administrative tasks as needed
Maintain up to date knowledge of current promotions, events and specials to effectively communicate with guests