DE HOST

DOUBLE EAGLE RESORT INC•Cripple Creek, CO

About The Position

The Host greets customers at the Host/Hostess podium, determines party size and table availability, seats customers, and provides menus or information about the buffet. The role helps maintain a clean, safe, and welcoming restaurant environment while building positive relationships with customers and staff. Hosts support service as needed, keep the front of house and host station organized, and help ensure customers receive a positive experience. The position requires compliance with safety and health standards, security procedures, and the Colorado Limited Gaming Act, including applicable gaming requirements and rules for preventing underage gambling and drinking. Hosts are responsible for checking identification when required, attending annual retraining on these topics, and promptly notifying a supervisor or manager about concerns or problems. Pay is $14.00 per hour plus tips. The listed schedule is Thursday 1 p.m.–8 p.m. and Friday–Saturday 2 p.m.–11 p.m. Additional hours are routinely required, and the workweek is flexible. Physical work includes frequent walking and standing throughout a shift, movement in a small food-service area where floors may be slippery, and lifting trays and items weighing up to 30 pounds.

Requirements

Demonstrated hands-on hospitality, hosting, or serving experience; experience in a gaming environment is preferred.
Ability to meet specific deadlines and work under pressure.
Experience with problem solving, organizing, and prioritizing work.
Familiarity with making change.
Ability to perform frequent brisk walking, climb stairs, stoop, bend, stretch, reach, kneel, squat, crouch, push, and stand for an entire shift with standard breaks.
Ability to work in a small, confined food-service area where floors may become slippery.
Ability to lift trays containing food and lift up to 30 pounds to stack, store, or move supplies or equipment.
Ability to work a flexible workweek and routinely work additional hours.
Responsibility to know and understand Colorado Gaming ICMPs applicable to the department.

Nice To Haves

Experience in a gaming environment.

Responsibilities

Greet customers, ask the number in their party, determine table availability, seat them, and provide menus or buffet information.
Manage a waiting list when tables are unavailable and contact customers when a table becomes vacant.
Ensure tables are clean and properly set, and notify the appropriate wait staff after seating customers.
Assist with serving food and beverages to customers and staff as needed.
Maintain a clean and safe work environment and follow safety procedures; identify and report unsafe conditions.
Maintain a professional appearance and punctuality, including wearing a nametag and keeping clothing, hair, hands, and nails presentable.
Build and maintain positive relationships with customers and staff, communicate service standards, and help prevent or resolve customer complaints.
Help maintain the front of house, including the dessert case, silverware, mirrors, and host station; pre-bus tables as business demands.
Take out trash at the end of the shift.
Close tickets properly in Micros and keep the cash drawer balanced.
Monitor customers leaving the restaurant to ensure services have been paid for, and report walkouts to the Food and Beverage Supervisor or Manager and the key on duty.
Report problems and concerns to the duty manager or supervisor, including concerns about food and beverage quality, selection, or variety.
Follow security policies and procedures and comply with applicable Colorado gaming requirements.
Know the Lombard’s and Deli food and beverage outlets and products well enough to answer customer questions.
Communicate and cooperate with other departments to support guest satisfaction and work as part of a team.
Assist diplomatically with training new employees in proper customer service.
Prevent underage drinking and gambling, check identification as required, contact the key on duty with ID questions, and attend annual retraining on underage gambling, alcohol, and ID checks.
Perform other duties and special projects as directed by a supervisor.