Lead Host ("Lider de Anfritiones")

Azul Hospitality•Detroit, MI

5d•$20 - $20•Onsite

About The Position

The Lead Host maintains attention to the restaurant entrance and welcomes guests with a smile and appropriate greeting. The role oversees reservations and guest seating, supports and trains other hosts, coordinates with restaurant staff and management, and helps ensure guest experiences meet company standards. The position may also assist with VIP reservations, special events, guest inquiries, and a range of restaurant support tasks. Work takes place primarily indoors in a hotel restaurant, with controlled temperatures, though staff may encounter freezer or kitchen temperatures. Schedules may vary to reflect hotel business needs, and attendance at scheduled training sessions and meetings is required.

Requirements

High school diploma or equivalent education.
Required Safe Server Alcohol and Food Handlers certifications.
Ability to speak, read, write, and understand the primary language used in the workplace.
Good verbal and written communication skills and excellent customer relations skills.
Detail-oriented, with strong organizational and communication skills.
Basic computer skills and basic computational ability.
Ability to deal effectively with internal and external customers, including using patience, tact, and diplomacy and collecting accurate information to resolve conflicts.
Knowledge of the basic functions of Windows OS, MS Office, PMS, and POS.
Self-driven and able to work independently.
Strong issue-resolution and analytical skills, with attention to detail.
Ability to perform essential job functions with or without reasonable accommodation.
Regular attendance and ability to work varying schedules based on hotel business needs.

Nice To Haves

Food service experience preferred.
Customer service experience preferred.

Responsibilities

Greet and welcome hotel guests and customers.
Manage reservations and coordinate guest flow and seating.
Coordinate with other hosts and train new hosts.
Assist with preparations and execution for VIP reservations.
Work with management on special events.
Escort guests to their tables and present menus.
Communicate with wait staff and other restaurant personnel to help ensure guests' experiences meet company standards.
Perform restaurant support tasks as needed, including refilling beverages, setting tables, and cleaning eating or serving areas.
During downtime, assist with tasks such as rolling silverware, expediting food orders, preparing food for To-go areas, and cleaning and filling table condiments.
Assist with guest inquiries.
Follow company, safety, and security policies and procedures.
Report maintenance problems, safety hazards, accidents, or injuries.
Perform other reasonable duties as requested by managers and supervisors.
Maintain a neat, clean, and well-groomed appearance in accordance with company and property standards.
Attend scheduled training sessions and meetings.