Koto Buffet Host - FT
About The Position
The Koto Buffet is seeking a full-time Host to manage the initial guest reception, escorting them to dining tables and advising on wait times. This role is crucial for facilitating the restaurant's seating and reservation system, taking beverage orders in the buffet environment, and presenting menus in an à la carte setting. The Host will also handle telephone inquiries, take reservations, verify them, and process payments if applicable, while adhering to cash control policies. Additionally, the position involves answering guest questions, maintaining the podium area, assisting with special requests, and ensuring prompt fulfillment of guest needs. Maintaining professional appearance and rapport with marketing hosts are also key aspects of this role, along with utilizing guest names and maintaining menu knowledge.
Requirements
- Must be at least 18 years of age.
Nice To Haves
- High school diploma or GED preferred.
- Three months of fast food/quick service cashier experience preferred.
Responsibilities
- Handles initial cordial reception to the guests upon arrival and the prompt courteous escort to a dining table.
- Advises guests of waiting time (during reservation periods).
- Responsible for assisting and facilitating the restaurant seating and reservation system.
- In the buffet environment, takes guest beverage order and informs guests of various food outlet offerings available in the buffet.
- In the à la carte environment, seats guest and presents menus.
- Answers telephones and takes reservations.
- Verifies reservations and complimentaries, if applicable.
- Receives payment from casino guests in a prompt and courteous manner, if applicable.
- Adheres to established cash control policies and procedures.
- Answers any guest questions and refers them, if necessary, to appropriate management personnel.
- Helps maintain podium by stocking supplies and cleaning as needed.
- Assists with special requests when applicable.
- Answers questions concerning food offerings, hours of operation, and pricing.
- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy.
- Monitors guests’ needs, ensuring all requests are promptly fulfilled in accordance with policies and procedures.
- Maintains professional rapport with marketing hosts and communicates needs to prioritize services, if applicable.
- Demonstrates promptness, efficiency, and courteousness to guests in accordance with venue standards.
- Helps record preferential information within reservation system for future service, if applicable.
- Utilizes guest’s name when applicable.
- Maintains menu knowledge.
- Performs all other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
