(PT) Host Center Court

IHG•Chicago, IL

10d•$26 - $28•Onsite

About The Position

The Host is responsible for greeting guests upon arrival according to IHG standards, answering telephone communications, taking reservations, and attending to special guest requests. This role promotes the image of the restaurant by displaying impeccable manners, diplomacy, and tact towards guests. The Host also ensures compliance with the hotel's health, safety, and hygiene policy, reports issues to the Supervisor or Manager on duty, and follows procedures for cash handling and bill presentation. Additionally, the Host attends pre-meal briefing sessions, checks the Opentable System, ensures menus are clean, greets guests warmly, displays appropriate napkin colors during dinner service, assists guests with chairs, presents menus and wine lists, promotes buffet options during breakfast service, and offers parting comments as guests exit. The role also involves obtaining a minimum number of GSTS per day and performing other assigned duties.

Requirements

High School diploma or equivalent vocational training.
Certificates from previous employers/college.
Previous experience in this position at a similar establishment.
Food Hygiene awareness and at least basic training.
Ability to communicate in English with guests, co-workers, and Management, to their understanding.
Ability to compute basic mathematical calculations.
Ability to provide legible communication.
Ability to perform job functions with attention to detail, speed, and accuracy.
Ability to prioritize, organize, work delegated, and follow through.
Ability to be a clear thinker, remain calm, and resolve problems using sound judgment.
Ability to work under pressure of meeting production schedules and timelines for guests and fellow workers.
Ability to aid in the transportation of all work equipment and produce pertinent to carry out the job.
Ability to work an 8-hr shift in all types of conditions pertinent to the job.
Ability to work with all products and equipment prescribed.
Ability to differentiate dates.
Ability to comprehend instructions.
Ability to plan and aid in the execution of promotions.
Ability to work cohesively with co-workers as part of a team.

Nice To Haves

Previous job related experience.
Ability to communicate in a second language.
Food Hygiene certificate.
First aid awareness.

Responsibilities

Greets guests upon arrival, according to IHG standards.
Answers telephone communications and takes reservations.
Offers cigars, cigarettes, and after-dinner mints.
Attends to special guest requests.
Ensures personal grooming and uniform are to the required standards.
Promotes the image of the restaurant by displaying impeccable manners, diplomacy, and tact towards restaurant/hotel guests.
Complies with hotel's health, safety, and hygiene policy.
Reports all questions and related issues to the Supervisor, or Manager on duty.
Follows the procedure on Cash handling and Bill presentation to guests.
Attends pre-meal briefing sessions.
Prepares and presents Bills.
Checks to ensure that the Opentable System is running properly before lunch and dinner service.
Ensures that all menus are checked and clean.
Greets every single guest with a warm welcome in the appropriate area of entrance.
During dinner service, displays the appropriate color of napkin (white/black) and introduces the waiter who will take care of the table.
Helps guests with chairs.
Presents an open menu to each guest and a clean wine list to every table.
During breakfast service, presents the breakfast menu and the two options (buffet/a la carte) and promotes the buffet.
Wishes the guest a pleasant meal.
Offers a parting comment as the guest exits the restaurant.
Ensures to obtain at least 3 GSTS per day.
Performs other duties, tasks, and special projects as assigned.