Host

Pacific Hospitality Group • Phoenix, AZ

20d • Onsite

About The Position

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth. Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment As a Restaurant Host/Greeter, you are responsible for welcoming the guest at the restaurant and providing exceptional customer service to property guests joining the restaurant for any service during lunch or dinner. You will also be responsible with managing the floor chart and have exceptional communication with the other server/bartenders. This position is responsible for assisting the Food & Beverage team with table turn around and any other Food or Beverage related areas operated by Hyatt Place Phoenix/Downtown.

Requirements

• Willing to learn, grow, and be open-minded throughout the training process.
• At least 17 years of age.
• Have a valid current Food Handlers Card or are willing and have the ability to obtain one within 30 days of employment.
• Ability to serve the needs of guests through verbal face-to-face interactions with a positive attitude and professional demeanor.
• Willing and able to work varying schedules to reflect the business needs of the hotel.
• Open availability for shifts during weekdays, weekends and holidays.
• Ability to work in environment of varying temperatures up to 117 degrees.
• Must be able to lift/move and exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Finger dexterity is required to operate a computer keyboard, calculator, and other office/IT equipment.

Nice To Haves

• Some customer service and cash handling experience.

Responsibilities

• Greet guests upon arrival and seat them at their table while you provide them a menu and general information about the restaurant and meal options at the hotel.
• Prepare and maintain a list of guests waiting to be seated and communicate with the guest throughout their estimated waiting time.
• Check-in with guests to ensure satisfaction with each food course and/or beverages is up to their expectations and thank the guests as they depart and invite them to return at a future date.
• Assist the Food & Beverage team with table turn around and any other Food or Beverage related areas operated by Hyatt Place Phoenix/Downtown.

Benefits

• Equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed