Host - Fine Dining

Brigantine Restaurants•San Diego, CA

1d•Onsite

About The Position

We pride ourselves on providing a welcoming and friendly dining experience for all guests, aiming for every guest to leave happy. As a host, you will use strong interpersonal skills to assist servers in creating a positive impression of the restaurant's hospitality, excellent service, and high standards. Your role involves warmly greeting guests upon arrival and departure, communicating professionally, and setting a positive tone for their experience. Hosts manage the restaurant's flow by handling seating, reservations, and wait lists. This fast-paced, high-energy environment requires you to play an important role in the overall success of the restaurant and guest satisfaction.

Requirements

Minimum 2 years' experience hosting in an upscale establishment.
A desire to help out where needed and work as part of a team.
Passion for providing extraordinary service.
Must be upbeat, outgoing, and positive.
Must be able to assist guests and possess great guest relations skills.
Ability to work positively in a fast-paced environment.
Ability to stand/walk and stay focused and alert for extended periods of time.
Excellent communication skills (via phone and in-person).
Strong organizational skills with the ability to monitor the entire dining and bar area.
Flexibility to work a variety of shifts.
Must be able to stand, reach, bend, stoop, and wipe for extended periods of time.
Must be able to carry trays or supplies (up to 25 lbs.).

Nice To Haves

OpenTable experience a plus!

Responsibilities

Contribute to Our Mission, Every Guest Leaves Happy, through teamwork, hospitality, proactive communication, and helping outside your role as needed.
Greet incoming and departing guests warmly with a smile, eye contact, and genuine hospitality.
Answer incoming calls to the restaurant and provide appropriate service.
Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests as appropriate.
Tend to special guest needs and requests with hospitality and a sense of urgency.
Be observant to guests' needs throughout dining experience and communicate needs proactively to ensure they receive high quality service.
Protect establishment and patrons by adhering to sanitation and safety policies.
Maintain composure in a fast-paced environment.
Respond urgently and appropriately to guests’ and coworkers’ needs.
Exhibit a professional appearance and mannerisms.
Ensure guests are enjoying their experience and take action to correct any problems.
Protect establishment and guests by adhering to sanitation, safety, and alcohol control policies.
Conclude the guest experience by acknowledging choice of establishment and inviting patrons to return.
Complete assigned sidework at the beginning, during, and at end of shift.